Summary
Overview
Work History
Education
Skills
Timeline
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Tatiana Turnier - Baez

Kew Gardens,NY

Summary

Experienced customer service professional with expertise in client relations and product sales. An outstanding client focused professional who excels in both collaborative efforts as well as positions of leadership. Skillful with organization skills and interested in improving management expertise. Eager to learn and adapt to new environments. Highly charismatic, goal orientated, and dedicated to providing optimal customer services that surpasses client expectations. Sales Supervisor seeking to utilize these talents to combine beauty and management to further impact clientele with outstanding services.

Overview

4
4
years of professional experience

Work History

Supervisor

Casper
05.2022 - Current
  • Analyze KPIs and assess current profit to create a game plan for the day, week, and month.
  • Complete weekly employee evaluations to track client outreach.
  • Process shipment and organize the stock room as needed.
  • Coach employees for best practices on client relations and selling strategies.
  • Coordinate the donation of returned items in good condition and unused display products.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Sleep Specialist and Keyholder

Casper
05.2021 - 10.2021
  • Carryout opening and closing procedures for the store.
  • Develop and maintain customer relationships using Salesforce via phone and email.
  • Record detailed notes to ensure customer profile is up to date.
  • Monitor and redirect shipments for customers.
  • Collaborate with store and department managers to execute visual design representations.

Esthetician and Keyholder

Kiehl’s
06.2019 - 05.2021
  • Carryout opening and closing procedures for the store.
  • Train employees on skincare ingredients and facial treatments.
  • Perform skin analysis to determine proper treatment protocol.
  • Formulate skincare routines for clients.
  • Perform facial and mini treatments.
  • Complete routine cleaning and disinfecting of tools.

Education

Lawrence Woodmere Academy

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Atelier Esthetique institute of Esthetics, Inc

Skills

  • NYS LIcensed Esthetician
  • Proficient in Google Suite, Salesforce, Hubspot, Shopify, Looker and Solidus
  • Client Management
  • Customer Service Expertise
  • Resolving Complaints
  • Business Planning

Timeline

Supervisor

Casper
05.2022 - Current

Sleep Specialist and Keyholder

Casper
05.2021 - 10.2021

Esthetician and Keyholder

Kiehl’s
06.2019 - 05.2021

Lawrence Woodmere Academy

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Atelier Esthetique institute of Esthetics, Inc
Tatiana Turnier - Baez