Summary
Overview
Work History
Education
Skills
Timeline
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Alex Casey

Endicott

Summary

Dynamic and results-driven NYS licensed esthetician with a proven track record at Woodstone Wellness, excelling in customer service and relationship building. Enhanced client retention through personalized care and innovative treatments, while maintaining a pristine environment. Recognized for superior attention to detail and effective multitasking, contributing to a thriving spa atmosphere.

Overview

6
6
years of professional experience

Work History

Esthetician

Woodstone Wellness
09.2022 - Current
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
  • Fostered friendly, warm, and exceptional customer experience.
  • Stocked treatment rooms with proper equipment.
  • Welcomed clients arriving for appointments.
  • Flexibly working evenings and weekends to maintain proper spa coverage.
  • Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
  • Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
  • Expanded service offerings by obtaining certification in advanced esthetic technologies like microdermabrasion and chemical peels.
  • Answered phone calls and emails to schedule client appointments.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Developed loyal following of clients by providing high-quality services.
  • Demonstrated thorough knowledge of all salon products and services.

Lead Makeup Artist

Phantasy Factory
10.2021 - Current


  • Developed team efficiency by conducting regular trainings on new makeup techniques and trends.
  • Managed inventory control, ensuring adequate stock levels of essential products while reducing waste and expired items.
  • Cultivated a positive workplace culture within the team, fostering open communication channels and encouraging mutual support among colleagues.
  • Exceeded performance metrics by consistently meeting or surpassing productivity goals set forth by management staff.
  • Ensured a clean and sanitary work environment by adhering to strict industry hygiene standards.
  • Mentored junior makeup artists, contributing to their professional growth and skill development.
  • Scheduled onsite and offsite makeup appointments for clientele.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Esthetician

White Rose Day Spa & Hair Dsgn
12.2019 - 11.2022
  • Maintained sterile and inviting treatment environment, adhering to health and safety standards.
  • Pioneered loyalty program that rewarded clients for referrals and repeat visits, enhancing client base and revenue.
  • Boosted spa revenue, introducing innovative skin care treatments and packages.

Education

Psychology

Southern New Hampshire University
Hooksett, NH
06.2024

600 Hour NYS Approved Esthetics Curriculum

Aesthetic Science Institute
Troy
02.2019

Associate of Science - Science

SUNY Broome Community College
Binghamton, NY
05.2018

Skills

  • Customer service
  • Multitasking and organization
  • NYS licensed esthetician
  • Superior attention to detail
  • Excellent team player
  • Relationship building and management
  • Professional demeanor
  • Client needs assessment
  • Sales background
  • Customer consultation
  • Client intakes
  • Consultations
  • Guest services expertise
  • Supply management
  • Verbal and written communication
  • Workplace safety practices

Timeline

Esthetician

Woodstone Wellness
09.2022 - Current

Lead Makeup Artist

Phantasy Factory
10.2021 - Current

Esthetician

White Rose Day Spa & Hair Dsgn
12.2019 - 11.2022

Psychology

Southern New Hampshire University

600 Hour NYS Approved Esthetics Curriculum

Aesthetic Science Institute

Associate of Science - Science

SUNY Broome Community College

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Alex Casey