Tatiana Walk
Colorado Springs,CO
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions along with building relationships. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Calm demeanor Problem-solving Service-oriented Conflict resolution Strong communication Performance optimization Customer retention Time Management
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Optometry Assistant
Optom-Eyes
Colorado Springs, CO
05.2023 - 08.2023
- Took medical histories and reported current concerns from patients prior to physical exam by optometrist.
- Administered visual acuity tests, glaucoma screening and Keratometry and communicated findings to doctor.
- Scheduled appointments, handled referrals and ordered supplies for optometric practice.
- Performed developmentally appropriate patient care for optometry patients aged Newborn to Eldery.
- Assisted optometrist with diagnostic tests such as refraction, contact keratometry and slit lamp examinations.
Sales Associate
Apple
Colorado Springs, CO
08.2022 - 03.2023
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed returns, exchanges and refunds in accordance with store policy.
Dental Assistant
Comfort Dental
Colorado Springs, CO
05.2022 - 08.2022
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
- Staged tray for procedures by arranging dental instruments and equipment.
- Monitored patient comfort and safety during dental procedures.
- Designed dental report card to explain patient dental health status and treatment plans.
Optometric Technician
Walmart
Colorado Springs, CO
08.2021 - 12.2021
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
House Manager
Ability First
Albuquerque, NM
04.2020 - 04.2021
- Supervised daily activities and provided assistance to staff.
- Developed rapport to create safe and trusting environment for care.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Dental Assisting Student
New Mexico Institute of Dental Assisting
Albuquerque, NM
09.2020 - 12.2020
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Prepared patient x-rays and images for dentist review.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Used Dentrix to document and maintain patient information and health background.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
Caregiver/Personal Assistant
Onyx Supportive Living
Albuquerque, NM
06.2019 - 01.2020
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Barista
Starbucks
Colorado Springs, CO
09.2021 - 12.2021
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Recommended products based on solid understanding of individual customer needs and preferences.
Front Desk Receptionist
Los Puentes Charter School
Albuquerque, NM
08.2011 - 05.2013
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
Education
Vacational - Medical Assisting
U.S. Career Institute
Fort Collins, CO 06.2023 - Current
Vocational - Dental Assisting
New Mexico Institute of Dental Assisting
Albuquerque, NM 09.2020 - 12.2020
High School Diploma -
Los Puentes Charter High School
Albuquerque, NM 08.2008 - 05.2012
Skills
Customer service skills
Complaint resolution
Creative problem solving
Team Management
Punctuality
Dependability
Medical Records Management
First Aid/CPR
Analytical and Critical Thinking
Clerical Support
Cultural Awareness
Good Telephone Etiquette
Attention to Detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Vacational - Medical Assisting
U.S. Career Institute
06.2023 - Current
Optometry Assistant
Optom-Eyes
05.2023 - 08.2023
Sales Associate
Apple
08.2022 - 03.2023
Dental Assistant
Comfort Dental
05.2022 - 08.2022
Barista
Starbucks
09.2021 - 12.2021
Optometric Technician
Walmart
08.2021 - 12.2021
Dental Assisting Student
New Mexico Institute of Dental Assisting
09.2020 - 12.2020
Vocational - Dental Assisting
New Mexico Institute of Dental Assisting
09.2020 - 12.2020
House Manager
Ability First
04.2020 - 04.2021
Caregiver/Personal Assistant
Onyx Supportive Living
06.2019 - 01.2020
Front Desk Receptionist
Los Puentes Charter School
08.2011 - 05.2013
High School Diploma -
Los Puentes Charter High School
08.2008 - 05.2012