Tatiana Williams
Hollywood,South Carolina
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
TLC Associates
10.2023 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Customer Service Representative
Connexus Credit Union
06.2023 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enhanced screenplay quality by providing detailed feedback and constructive criticism to writers.
- Streamlined the script selection process for production companies, resulting in more efficient decisionmaking.
- Identified high-potential scripts for further development and eventual production.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
DialAmerica
03.2022 - 05.2022
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Education
Associate Of Science - Math
Lowcountryleadershipcharterschool
Hollywood, SCSkills
- Data Entry
- Call Management
- Product Knowledge
- Information Security
- Appointment Scheduling
- Scheduling
- Data Collection
- Consultative Sales
- Complaint Resolution
- Account Updating
- Office Equipment Proficiency
- Process Optimization
- Strategic Sales Knowledge
- Report Transcription
- Customer RMA Management
- Warehousing Functions
- Quality Control
- POS Systems Expert
- Escalation Management
- Product Education
- Sales Closing
- System Implementation
- Clerical Support
- Report Creation
- Team Development
- Live Chat Support
- Microsoft Outlook
- Report Preparation
- Spreadsheets
- Filing
- Call Center Experience
- Software CRM System Proficiency
- Service Standard Compliance
- Client Relations
- Call Triaging
- Quality Assurance Controls
- Money Handling Abilities
- Problem-Solving Abilities
- Order Fulfillment
- Retail Store Support
- Coordination
- Customer Relationship Management (CRM)
- Customer Service
- Training Development Aptitude
Languages
English
Limited Working
Timeline
Customer Service Representative
TLC Associates
10.2023 - 01.2024
Customer Service Representative
Connexus Credit Union
06.2023 - 10.2023
Customer Service Representative
DialAmerica
03.2022 - 05.2022
Associate Of Science - Math
Lowcountryleadershipcharterschool
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