Tatiana Wright

· Expertise in Group Travel Planning: Proficient in organizing group travel experiences, with a focus on cruises. Skilled in coordinating logistics, managing reservations, and ensuring a seamless and enjoyable experience for all group members.

· Group Booking Management: Proficient in managing group bookings, including negotiating group rates, securing group amenities, and handling deposits and payments. Skilled in coordinating with Travel Partner representatives and ensuring accurate and timely communication with group members.

· Attention to Detail: Meticulous attention to detail in all aspects of group cruise planning, from coordinating transportation and accommodations to arranging onboard activities and shore excursions. Committed to ensuring every aspect of the group's experience exceeds expectations.

• Improved customer retention rates by skillfully diffusing difficult situations through empathetic listening and effective problem-solving techniques.
• Represented the voice of the customer internally by sharing feedback from escalated cases with relevant stakeholders for process improvements.
• Ongoing collaboration with quality assurance teams ensured continuous improvement in service delivery standards during escalations.