Tatiana Alejandra Ortiz
West Valley City,UT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Well-qualified Quality Control Inspector proficient in documentation, reporting and compliance standards. Meticulous and methodical professional with a deep understanding of manufacturing and production operations.
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
2
2
years of professional experience
Work History
Office Manager / Account Manager
Next Gen HR
West Jordan, UT
06.2023 - Current
- Developed effective communication strategies between departments within the organization.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Provided training to new hires on office policies and procedures.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Organized company events including holiday parties, team building activities .
- Provided administrative support to management team including preparing reports and presentations.
- Assisted in recruiting, onboarding and training new employees.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Quality Control Inspector
Everything Good Nutrition
Salt Lake City, UT
01.2023 - 06.2023
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Collaborated with production staff to establish and meet quality standards
- Evaluated components and final products against quality standards and manufacturing specifications.
- Examined products for imperfections and defects.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Monitored product quality at all stages of production process.
- Followed standard operating procedures for inspections and tests.
- Provided feedback to production team regarding product quality.
- Operated and maintained testing equipment.
- Weighed products prior to shipment to confirm accuracy.
- Recorded inspection and test results on data sheets.
- Check if every employee is following the instructions regarding Good Manufacturing Practices (GMP).
Intake
Simply Obsessed
Draper, UT
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Organized spaces, materials for internal and client-focused meetings.
- Receive all the orders that the company makes and
organized all brands in Excel - Put new/restock items in the system so that is
ready for sale - Translate information English to Spanish to the
coworkers
Customer Service
Rapido Express
Kearns, UT
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Reviewed daily sales transactions and analyzed
errors - Recorded accurate customer orders utilizing
company computer system - Processed order transactions, including debit and
cash operations - Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Shipping Lead
Blue Chip
Salt Lake City, UT
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Reviewed order data to verify transactions and shipping dates.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
- Use computer system to create labels for each work
order - Check if every employee is working
Education
High School Diploma -
Cyprus High School
Magna, UTSkills
- Customer Care
- Staff hiring
- Staff Management
- Office Management
- Customer Relations
- Good Leadership
- Unpacking, stocking, and maintaining inventory
- Picking
- Shipping
- Bilingual
- Software skills
- Forklift Operator
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised staff members.
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Office Manager / Account Manager
Next Gen HR
06.2023 - Current
Quality Control Inspector
Everything Good Nutrition
01.2023 - 06.2023
Intake
Simply Obsessed
Customer Service
Rapido Express
Shipping Lead
Blue Chip
High School Diploma -
Cyprus High School
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