Tatiana Lewis
West Palm Beach
Summary
Seasoned customer-focused professional with 11 years of experience in service roles seeking a Customer Service Rep position. Skilled in telephone sales, food service, and retail assistance, adept at addressing billing issues and ensuring customer satisfaction. Proven ability to manage multiple tasks and foster positive customer relationships.
Results-driven sales representative with proven strengths in customer service and problem-solving. Skilled in communication and teamwork, consistently delivering tailored solutions to enhance customer satisfaction and drive sales growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Telephone Sales Representative
AT&T
Boca Raton
12.2020 - 04.2025
- Address customer inquiries regarding billing, ensuring clear communication and resolution of issues.
- Review account features and credits to provide tailored cost-saving solutions for customers.
- Empathize with customer concerns, offering support to maintain satisfactory billing experiences.
- Handled customer inquiries and resolved issues with professionalism.
- Collaborated with team members to improve sales strategies and techniques.
- Engaged customers through inbound and outbound calls to promote services.
- Educated customers about products, features, and promotions effectively.
- Utilized CRM tools to document interactions and track customer preferences.
- Maintained up-to-date knowledge of AT&T's offerings and industry trends.
- Provided information about warranties, delivery times, payment options. to customers during sales calls.
- Answered incoming calls from prospective customers to assist and promote offerings.
Food Prep
Canteen
Lake Worth
08.2021 - 11.2021
- Prepare a variety of nutritious meals, including pizza and grilled items, ensuring dietary diversity for student consumption.
- Organize and present fresh salads and parfaits, enhancing the appeal of healthy food options.
- Operate the cash register efficiently, facilitating seamless transaction processes for grab-and-go items.
- Assisted cooks and other food prep workers with preparation of other menu offerings as traffic flow and staff presence required.
- Performed basic food prep tasks such as cutting vegetables or making sauces.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Maintained a safe working environment by properly storing hazardous materials away from food prep areas.
- Managed food prep tasks, efficiently organizing work to handle peak dining periods without delays.
- Established standards for quality control throughout each event including taste testing of foods prepared by kitchen staff.
Housekeeper
Wyndham Hotels & Resorts
Jupiter
11.2019 - 11.2020
- Maintained high standards of cleanliness and sanitation in bathroom facilities, ensuring spaces were guest-ready at all times.
- Adapted to changing work conditions and upheld service quality during the pre-pandemic period.
Retail Assistant
Macy's
11.2016 - 01.2017
- Delivered exceptional customer service, fostering a positive shopping environment.
- Assisted shoppers in product selection and information, ensuring customer satisfaction.
Sandwich Artist
Subway
Jupiter
11.2014 - 09.2016
- Managed food storage operations, ensuring proper food safety and sanitation practices were adhered to during nightly shifts.
- Prepared the workspace for the upcoming morning shift, facilitating a seamless transition and maintaining operational efficiency.
Crew Member
Dunkin' Donuts
West Palm Beach
03.2013 - 09.2015
- Prepare a variety of beverages including iced coffee, sweet and unsweetened tea, and cold brew to meet customer preferences.
- Ensure timely preparation and presentation of baked goods, including donuts, bagels, and croissants, for optimal freshness and display.
- Maintain inventory levels and restock supplies to ensure seamless service in a fast-paced environment.
- Prepared and served coffee and food items to customers.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated cash register, processed payments, and handled transactions efficiently.
- Assisted in inventory management by restocking supplies as needed.
- Collaborated with team members to ensure smooth service during peak hours.
- Followed food safety guidelines to maintain quality standards consistently.
- Engaged with customers to provide friendly and prompt service experience.
Education
AA - Nursing
Palm Beach State College
Palm Beach Gardens, FLHigh School Diploma -
Jupiter Community High School
Skills
- Barista Experience
- Cashiering
- Telemarketing
- Host/Hostess
- Cash Handling
- Retail Sales
- Sales
- Typing
- Customer Service
- Cash Register
- Front Desk
- Computer Skills
- Cooking
- Kitchen Experience
- Food Preparation
- Heavy Lifting
- Knife Skills
- Meal Preparation
- Food Handling
- Hospitality
- Guest Services
- Night Audit
- Leadership
- Restaurant Management
- Management
Certification
Food Handler Certification
Timeline
Food Prep
Canteen
08.2021 - 11.2021
Telephone Sales Representative
AT&T
12.2020 - 04.2025
Housekeeper
Wyndham Hotels & Resorts
11.2019 - 11.2020
Retail Assistant
Macy's
11.2016 - 01.2017
Sandwich Artist
Subway
11.2014 - 09.2016
Crew Member
Dunkin' Donuts
03.2013 - 09.2015
AA - Nursing
Palm Beach State College
High School Diploma -
Jupiter Community High School