Angie Scheele
USD 364
Hanover,KS
26
years of professional experience
* I'm currently an experienced and reliable Telephone Service Representative with 8 years of high-volume call center experience. I'm skilled in clear communication and documentation with attention to detail and patience. I'm experienced with resolving concerns, keeping work organized and providing patient courteous service to customers on inbound calls and chat service.
* I'm also a reliable Preschool Paraeducator with 26 years experience developing positive relationships with parents and students. I'm responsible for supporting indoor and outdoor activities and taking on general tasks as communicated.
Work History
Telephone Sales Representative
8 Years 5 Months- Process inbound phone orders accurately, verifying item details, availability, and shipping information.
- Lead customers through smooth sales process.
- Escalate dissatisfied customers to management to maintain focus on achieving sales targets.
- Build relationships with customers using strong persuasion and active listening skills.
- Resolve customer inquiries through live chat with accurate, timely support.
- Contribute to a positive work environment by assisting colleagues in resolving challenging situations when needed.
Preschool Paraeducator
26 Years 2 Months- Reinforce positive behavior expectations and guide children through routines, transitions, and social development.
- Support preschool teachers with daily classroom activities, lesson preparation, and child supervision.
- Monitor student safety during indoor activities, outdoor play, and arrival and dismissal procedures.
- Prepare instructional materials, learning centers, and activity supplies for age-appropriate classroom lessons.
- Interact with children one-on-one and in small groups to enhance and support learning activities.
- Encourage children to interact with each other and participate in group activities.
Education
Associate of Applied Science - Early Childhood Education
Skills
Inbound call management
Professional etiquette
Communication skills
Call management
Time management
Quick thinking
Documentation
Able to multitask
Computer Experience
Timeline
Telephone Sales Representative
Valley Vet Supply
05.2018 - CurrentRead More
Preschool Paraeducator
USD 364
08.2000 - CurrentRead More
Cloud County Community College
Associate of Applied Science from Early Childhood Education
Read More