Tatiane Dundore
Groveland,FL
Summary
Dedicated Customer Support professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Cruise Specialist
Norwegian Cruise Line
10.2022 - Current
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Asked open-ended questions to better ascertain client needs and determine best travel offerings.
- Maintained energy and enthusiasm in fast-paced environment.
- Provided customers with best deals and well-researched travel options while improving customer satisfaction ratings.
Team Leader
24-7 Intouch
06.2021 - 08.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Marketing Coordinator/ Lab Assistant
INX, Laboratories
09.2019 - 11.2020
- Conveyed technical information in easily understood terms for non-technical individuals.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Planned and coordinated logistics and shipment of materials for attendees of trade shows.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Assessed data and information to verify entry, calculation and billing code accuracy.
Marketing Manager
Smash Customs
10.2018 - 11.2020
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Kept organized tracking documents detailing assignments, in-progress work and completed project milestones.
- Increased consumer leads through development of targeted advertisements and dealer direct response program.
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
- Planned and coordinated logistics and shipment of materials for attendees of trade shows.
Marketing Coordinator/ Events Manager
Khrysos Industries
10.2018 - 11.2020
- Directed marketing projects through conceptual planning, schedule management and final implementation.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Collaborated with senior sales, engineering, and other business development executives to create best practices marketing initiatives and media positioning for vertical markets.
- Planned and coordinated logistics and shipment of materials for attendees of trade shows.
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
Waitress/ Demi Chef De Rang
Disney Cruise Line
03.2015 - 05.2017
- Brought forth a welcoming and energetic spirit.
- Accurately recorded orders and notiYed chefs of any dietary restrictions.
- Remained professional and polite under all circumstances.
- Adhered all health and safety standards to promote wellness and the most enjoyable dining experiences possible.
- Adhered to all company rules and guidelines.
- Served as a dedicated and enthusiastic waitress.
- Provided customers with the proper change due
- Brought forth strong oral and written communication skills.
High Authorities Receptionist - Rio+20
Rio+20
06.2012 - 06.2012
- The United Nations Conference on Sustainable Development - or Rio+20 - took place in Rio de Janeiro, Brazil on 20-22 June 2012.
- Tatiane was the receptionist of the VIP lounge, assisting government figures such as the former Brazilian President Lula, Hillary Clinton, and Queen Silvia.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked flexible hours; night, weekend, and holiday shifts.
Volunteer Teacher
AIESEC Nigeria
08.2009 - 09.2009
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
Youth Ambassador
United States Embassy
03.2008 - 12.2009
- Finalist of Youth Ambassador 2008. Part of additional projects from the American Embassy such as EIP Program 2009, and the Barack Obama private speech in the Rio de Janeiro National Theater for the United States Embassy in Brazil.
Education
Flight Attendant - Aviation
STS Aviation School
Rio De Janeiro07.2010
Skills
- Creative vision
- Interpersonal Communication
- Planning and Coordination
- Self-motivated professional
- Teamwork
- Computer proficiency
- Customer Support background
- Product Knowledge
- Customer Complaint Resolution
- Multilingual English, Spanish and Portuguese
- Call center operations
- CRM
- CRM Systems
Accomplishments
- Best Student Award - STS Aviation School
- Official Selection New York Festival 2021 - Melt on This (Producer and Casting Director)
Timeline
Cruise Specialist
Norwegian Cruise Line
10.2022 - Current
Team Leader
24-7 Intouch
06.2021 - 08.2022
Marketing Coordinator/ Lab Assistant
INX, Laboratories
09.2019 - 11.2020
Marketing Manager
Smash Customs
10.2018 - 11.2020
Marketing Coordinator/ Events Manager
Khrysos Industries
10.2018 - 11.2020
Waitress/ Demi Chef De Rang
Disney Cruise Line
03.2015 - 05.2017
High Authorities Receptionist - Rio+20
Rio+20
06.2012 - 06.2012
Volunteer Teacher
AIESEC Nigeria
08.2009 - 09.2009
Youth Ambassador
United States Embassy
03.2008 - 12.2009
Flight Attendant - Aviation
STS Aviation School
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