Tatiania Bond-elahi
Southington,CT
Summary
An Agile and adaptable leader with stellar communications history, motivational approach and upbeat nature. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Well-versed in handling a high volume of people on a daily basis. Dependable and punctual as well as a hands on learner with quick response time and is able to adapt to new environments. Looking to gain new mindsets and perspectives as well as grow. Adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit work needs.
Overview
7
7
years of professional experience
Work History
Crisis Intervention Specialist
United Way of Connecticut
10.2023 - Current
- Evaluated risk to client or others by gathering information and conducting assessments.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Offered supportive counseling and crisis intervention to individuals in crisis.
- Documented risk to each client and context of concerns.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Support Staff Member
Allpointe Care
06.2022 - 03.2024
- Aided staff at youth continuum by completing paperwork by explaining instructions and requirements.
- Attended training sessions to stay updated on procedures and services.
- Communicated with clients on behalf of staff to relay messages and information.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation
- Interacted with clients and listened to them talk about their struggles as well as help with finding jobs and places to live.
Residential Counselor
Mental Health Connecticut
08.2021 - 10.2023
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Utilized EHR System to fill out and maintain federal and state-mandated forms, client diagnostic records, incident reports and progress notes.
- Attended meetings to develop and implement individually tailored treatment plans to lead residents to successful reintegration into society.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
- Supported personal needs of residents dealing with diverse conditions.
Bank Teller
Wells Fargo
01.2020 - 08.2021
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Promoted products or services to each customer to consistently achieve sales targets.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Removed mutilated currency from circulation.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Placed orders for customer checks and verified starting numbers.
- Logged cashier's checks and other transactions to maintain accuracy of account records.
- Provided customer records on demand, including account statements and copies of checks.
Education
Master of Science - Criminal Justice
University of New Haven
West Haven, CT05.2025
Bachelor of Science - Sociology
Southern Connecticut State University
New Haven, CT05.2021
High School Diploma -
Amistad High School
New Haven, CT06.2017
Skills
- Strategic planning
- Time management
- Leadership
- Adaptability
- Teamwork skills
- Organization
- Relationship building and management
- Crisis Intervention
- Reflective listening
- Safety planning
Timeline
Crisis Intervention Specialist
United Way of Connecticut
10.2023 - Current
Support Staff Member
Allpointe Care
06.2022 - 03.2024
Residential Counselor
Mental Health Connecticut
08.2021 - 10.2023
Bank Teller
Wells Fargo
01.2020 - 08.2021
High School Diploma -
Amistad High School
Master of Science - Criminal Justice
University of New Haven
Bachelor of Science - Sociology
Southern Connecticut State University