Jennifer Tamayo
Chicago,IL
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Crisis Intervention Specialist
Crisis Intervention
02.2022 - Current
- Provided emotional support to clients, enabling them to better cope with challenging situations.
- Maintained accurate records and documentation in compliance with regulatory requirements, ensuring seamless service delivery.
- Mentored new team members on best practices within the field of crisis intervention, enhancing their skills and knowledge base.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients during crisis situations.
- Assisted in the development of organizational policies and procedures related to crisis intervention services, contributing to high-quality care provision standards.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
Case-manager
BUILD
5100 W Harrison
12.2021 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Partnered with local organizations to expand access to social and community services.
Case Management Assistant
Project Vida
03.2016 - 01.2019
- Worked with homeless, diverse and low-income populations to assist in coping with mental health, substance abuse and recovery issues.
- Assisted in reducing hospital readmissions by effectively monitoring and following up on discharged patients'' progress.
- Enhanced patient care by efficiently coordinating case management processes and collaborating with healthcare professionals.
- Facilitated smooth transitions between care settings by arranging necessary transportation and communicating relevant information to receiving facilities.
- Promoted diversity by organizing workshops discussing intersectionality between race, gender identity, sexual orientation, and other social factors impacting the lives of LGBTQ individuals.
- Enhanced community relations with LGBTQ individuals through regular outreach events and presentations.
- Organized events promoting awareness of LGBTQ issues, increasing visibility within the community.
- Communicated with community members to assess concerns or current issues and identify corrective measures.
- Distributed monthly community newsletters to convey important news and events to local families and leaders.
- Coordinated and managed volunteer activities for community service projects.
- Kept case files updated, accurate and aligned with requirements.
- Assisted clients with obtaining housing, employment and support resources.
Education
High School Diploma -
Maria High School
6737 S California06.2012
Skills
Risk evaluation
Mental health knowledge
Professional boundaries
Verbal De-escalation
Nonviolent Communication
Client Confidentiality
Self-Care Practices
Research abilities
Family Dynamics Understanding
Resilience building
Crisis handling
Youth engagement
Patient confidentiality
Safety Planning
Heartsaver First Aid CPR AED (First Aid CPR AED)
Problem-solving aptitude
Fluent Bilingual Communication
Customer Relations
Small business operations
Project Management
Business Management
Business Planning
Staff Management
Financial Management
Bank Reconciliation Proficiency
Certification
- Domestic Violence, Sarah's Inn - 2024
- CPI Licensed - Instructor
- Narcan Certified
- Human Trafficking
Timeline
Crisis Intervention Specialist
Crisis Intervention
02.2022 - Current
Case-manager
BUILD
12.2021 - Current
Case Management Assistant
Project Vida
03.2016 - 01.2019
High School Diploma -
Maria High School