Tatianna Bowick
CDPHP
Watervliet,NY
9
years of professional experience
Outgoing and personable Customer Care Advocate with a unique background working as a team member moved manager. Bringing forth a strong attention to detail, excellent organizational skills, and driven by customer satisfaction. Strives for growth and offers phenomenal ambition see projects through to completion and ultimate success.
Work History
Customer Care Advocate
1 Year 11 Months- Delivered comprehensive support services to Medicare members.
- Maintained current knowledge of annual modifications to government programs for effective implementation.
- Achieved company objectives to enhance customer satisfaction.
- Quickly adapted to new systems and goals surrounding company changes.
- Completed commitment for members on time, reaching a 100% success rating.
Team Lead
5 Months- Assisted with sales support and post-sales follow-ups.
- Engaged with customers to build rapport and foster long-term partnerships.
- Facilitated professional development and guidance for a team of over 20 customer service representatives to enhance productivity.
- Conducted feedback sessions to identify improvement opportunities and offer strategic guidance for professional development.
Team Lead
2 Years 10 Months- Facilitated recruitment and training processes for new staff members.
- Directed and motivated a team of 15 to align efforts with company objectives.
- Monitored team performance, identified areas of weaknesses and provided timely interventions to ensure targets were met.
- Managed cash handling operations to maintain financial accuracy and integrity in daily transactions.
Shift Supervisor
2 Years 8 Months- Managed cash drawer operations to uphold financial integrity and facilitate smooth transaction processes.
- Collected accurate records, resulting in the successful completion of the company's annual audit.
- Adhered to established food safety guidelines to guarantee the quality and safety of served meals.
Education
High School Diploma
Skills
Leadership
Product knowledge
Problem solving
Time management
Adaptability
Conflict resolution
Data Entry
Organizational skills
Multitasking
Timeline
Customer Care Advocate
CDPHP
10.2024 - 09.2026Read More
Team Lead
TTEC
02.2024 - 07.2024Read More
Team Lead
Walmart
04.2021 - 02.2024Read More
Shift Supervisor
Stewart's Shops
08.2017 - 04.2020Read More
High School Diploma
Read More