Hi, I’m
Tatianna Eddiness
North Las Vegas,NV
Summary
Dedicated and compassionate professional with a strong foundation in psychology and a recent Associate of Arts degree, recognized on the Dean's List for academic excellence. Proven ability to foster positive relationships, support behavioral growth, and create engaging programs for children aged 5 to 17. Currently pursuing RBT certification, with a strong desire to apply analytical skills, empathy, and commitment to helping individuals navigate behavioral challenges as a Behavior Technician. Known as a collaborative team player with exceptional communication abilities, thriving in fast-paced environments and dedicated to making a positive impact in the community.
Overview
13
years of professional experience
1
Certification
Work History
Emersion Dispatch Service
Remote Administrative Assistant
11.2022 - 10.2024
Job overview
- Demonstrated strong self-motivation and discipline in managing tasks and meeting deadlines while working remote
- Utilized various communication and collaboration tools to effectively collaborate with all team members
- Adapted quickly to virtual assistant environment, demonstrating proficiency in communication, time management, and problem solving
- Remote
Regus Sales
Sales Agent
07.2022 - 12.2022
Job overview
- Utilized effective sales techniques, such as consultative selling and building a rapport to identify the customers needs and provide tailored solutions
- Demonstrated negotiation and closing skills while collaborating with team members to ensure seamless delivery and customer service towards all clientele
- Remote
AppleOne
Telephone Representative for PUA and Unemployment
07.2021 - 06.2022
Job overview
- Managed high volume unemployment claims, ensuring accurate and timely processing
- Conducted thorough interviews with claimants to gather necessary information and determine eligibility for benefits
- Resolve complex issues and disputes, demonstrating strong problem solving and conflict resolution skills
- Maintained accurate records and documentation in compliance with legal requirements
- Remote
Regus
Community Associate
07.2019 - 03.2020
Job overview
- Main point of contact at head business center to provide professional and productive working services for individuals and business clients
- Overseeing any conflict and resolving customer complaints
- Performed administrative tasks, including scheduling, filing, and record-keeping, maintaining an organized and efficient work environment.
- Developed strong relationships with local organizations for collaboration on community initiatives.
- Served as a liaison between various internal departments to ensure efficient communication regarding shared goals related to resident services .
- Supported work of managers and staff with administrative assistance on clerical needs and business correspondence.
Credit Acceptance
Collection Specialist
07.2018 - 07.2019
Job overview
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for Credit Acceptance.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
- Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
- Reduced delinquency rates by implementing effective collection strategies tailored to individual clients.
Freshwind Ministries
Assistant Youth Pastor
08.2011 - 08.2018
Job overview
- Maintained open lines of communication with Senior Pastors, keeping them informed of ongoing issues, accomplishments, and vision for future direction of our youth ministry.
- Streamlined administrative processes leading to improved efficiency in managing youth group activities and events.
- Organized successful outreach events, attracting new youth members and fostering community connections.
- Coordinated annual trips, including mission trips and retreats, ensuring each experience was meaningful for both the participants and the communities they served.
- Evaluated overall effectiveness of youth programs on an ongoing basis, making necessary adjustments to ensure continued growth in attendance and spiritual maturity among young people.
- Assisted in developing innovative programs for spiritual growth, resulting in increased participation and commitment among young attendees.
- Mentored individual youths through personal struggles, providing guidance and support for their emotional well-being and spiritual development.
- Participated in regional conferences focused on youth ministry best practices, bringing back valuable insights for application within our own program initiatives.
- Promoted volunteer opportunities within church community, motivating young people to serve others as part of their faith journey.
- Developed curriculum materials tailored to unique needs of each youth member, ensuring balanced approach to learning about faith-based principles.
- Provided pastoral care during times of crisis or grief, offering comfort and counsel to both youth members and their families.
- Implemented strategies for recruiting new volunteers while maintaining ongoing training sessions for current leaders within our ministry team.
- Taught and counseled youth ages 12 to 17.
- Planned weekly groups as well as special events and overnight retreats.
- Set goals for youth in church and communicated with parents regarding progress.
- Led programs such as worship, study, fellowship, and service opportunities.
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
City Of North Las Vegas - Parks And Recreation
Program Specialist
03.2012 - 05.2015
Job overview
- Developed and coordinated after-school programs and activities.
- Evaluated program outcomes to identify areas for improvement.
- Scheduled mini-lessons, art projects, and unstructured playtime for school-age children.
- Collaborated with school faculty to identify at-risk students who would benefit from additional support provided through each schools after-school program.
- Promoted healthy lifestyles among participants by integrating physical activity options into the daily schedule.
- Maintained confidentiality of records by using appropriate data security methods.
- Communicated with parents to encourage active parental participation in education.
Education
UNLVLas Vegas, NV
Bachelor of Arts from Psychology
05-2026
College of Southern NevadaLas Vegas, NV
Associate of Applied Science from Psychology
08-2024
University Overview
- Dean's List
- 3.7 GPA
- The National Society of Leadership Member (NSLS)
Skills
- Document preparation
- Office administration
- File organization
- Customer service
- Phone etiquette
- Time management
- Team collaboration
- Record keeping
- Communication skills
- Parent communication
- Child development
- Positive reinforcement
Certification
RBT Certification ( In Progress)
Timeline
Remote Administrative Assistant
Emersion Dispatch Service
11.2022 - 10.2024
Sales Agent
Regus Sales
07.2022 - 12.2022
Telephone Representative for PUA and Unemployment
AppleOne
07.2021 - 06.2022
Community Associate
Regus
07.2019 - 03.2020
Collection Specialist
Credit Acceptance
07.2018 - 07.2019
Program Specialist
City Of North Las Vegas - Parks And Recreation
03.2012 - 05.2015
Assistant Youth Pastor
Freshwind Ministries
08.2011 - 08.2018
UNLV
Bachelor of Arts from Psychology
College of Southern Nevada
Associate of Applied Science from Psychology
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