Tatianna Nunez
Dallas,TX
Summary
Dynamic manager with expertise in customer service and team leadership. Proven track record in staff training, strategic planning, and enhancing operational efficiency, driving significant improvements in guest satisfaction and team performance.
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Offering blend of leadership qualities and strong desire to learn and grow within management environment. Delivers insights into strategic planning and operational procedures, coupled with excellent communication and organizational skills. Ready to use and develop these skills in [Desired Position] role.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
2
2
years of professional experience
Work History
Manager
Golden Chick
03.2022 - 03.2023
- Oversaw daily operations to ensure compliance with health and safety standards.
- Managed staff schedules and trained team members on operational procedures.
- Implemented inventory management systems to streamline stock control processes.
- Enhanced customer service protocols, resulting in improved guest satisfaction ratings.
- Analyzed sales data to identify trends and adjust staffing accordingly.
- Coordinated promotional events, boosting store visibility and community engagement.
- Ensured consistent product quality by conducting regular inspections of food preparation areas.
- Developed training materials to support new employee onboarding and skill development.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Crew Team Member
McDonald's Restaurant
03.2021 - 01.2022
- Collaborated with team to meet daily operational goals and enhance efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Operated register to process payments and collect cash payment for order totals.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Cleaned and maintained all areas of restaurant to promote clean image.
Crew Team Member
Domino's Pizza
02.2021 - 08.2021
- Prepared food items according to standardized recipes and quality guidelines.
- Operated kitchen equipment safely and efficiently during high-demand periods.
- Maintained cleanliness and organization of workstations to ensure a safe environment.
- Assisted team members in delivering exceptional customer service during peak hours.
- Managed inventory levels by restocking supplies and monitoring product freshness.
- Executed cash handling procedures accurately during customer transactions.
- Adapted quickly to various roles within the team, fostering a collaborative atmosphere.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
Education
No Degree - Bacis Studing
08-2028
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Verbal and written communication
- Strategic planning
- Operations management
- Relationship building
- Customer relationship management (CRM)
- Project management
- Cross-functional teamwork
- Project planning
- Shift scheduling
- Recruiting and interviewing
- Positive attitude
- Hiring and training
- Staff training
Timeline
Manager - Golden Chick
03.2022 - 03.2023
Crew Team Member - McDonald's Restaurant
03.2021 - 01.2022
Crew Team Member - Domino's Pizza
02.2021 - 08.2021
Dallas Can - No Degree, Bacis Studing