Tatianna Robinson
Slidell,LA
Summary
Dynamic and compassionate professional with a proven track record at Trinity Rehabilitation, adept in patient care and vital signs monitoring. Excelled in remote customer service roles at Humana, demonstrating exceptional computer skills and empathy. Achieved high patient satisfaction and customer loyalty through attentive and goal-oriented service.
Overview
4
4
years of professional experience
Work History
CNA
Trinity Rehabilitation
03.2023 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Work From Home Agent
Humana
06.2022 - 11.2023
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
Customer Service Representative/cashier
Boost Moblie
11.2020 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Salmon High
Slidell, LA05.2015
Skills
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Phone Etiquette
- Goal-Oriented
- Billing management
- Computer Skills
- Customer Service
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Remote Office Availability
- Microsoft Office
- Data Enter
Timeline
CNA
Trinity Rehabilitation
03.2023 - Current
Work From Home Agent
Humana
06.2022 - 11.2023
Customer Service Representative/cashier
Boost Moblie
11.2020 - 08.2021
High School Diploma -
Salmon High
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