Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tatianna Seaberry

Liberty,MS

Summary

Compassionate Patient Care Advocate with background in providing high-quality care and support to patients in diverse healthcare settings. Skilled at advocating for patient rights, coordinating health services, and educating patients about treatment options. Strengths include strong communication skills, empathy, and ability to handle stressful situations with grace. Notable for creating positive patient experiences through consistent dedication and commitment to meeting individual needs. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Care Representative

VXI
10.2023 - 04.2025
  • Assist customers in accurately updating and managing their medical information.
  • Process and coordinate prescription orders, ensuring timely fulfillment and refills.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Assisted call-in customers with questions and orders.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Logged call information and solutions provided into internal database.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Customer Service Representative

Blue Cross Blue Shield
12.2021 - 10.2022
  • Handled incoming calls from members to verify medical information and provide assistance.
  • Facilitated the setup of new member accounts, ensuring a seamless onboarding process.
  • Responded to customer requests for products, services, and company information.
  • Created and maintained detailed database to develop promotional sales.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Dispatcher

Amite County Sheriff's Office
Liberty, USA
07.2021 - 12.2021
  • Responded to emergency 911 calls with efficiency and accuracy, ensuring timely dispatch of appropriate services.
  • Managed multiple computer systems concurrently and processed legal documentation, including the preparation and issuance of warrants.

Customer Care Representative

Senture
, USA
07.2020 - 09.2020
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.

Education

Certification - Phlebotomy

Our Time Is Now Technical College
McComb, MS
02.2021

High School Diploma - General Education

Amite County High School
Liberty, MS
05.2020

Skills

  • English
  • Spanish
  • Medical Terminology
  • Typing
  • Data Entry
  • Active listening
  • Software proficiency
  • Patient information management
  • Prescription processing
  • Resource allocation
  • MS office

Timeline

Customer Care Representative

VXI
10.2023 - 04.2025

Customer Service Representative

Blue Cross Blue Shield
12.2021 - 10.2022

Dispatcher

Amite County Sheriff's Office
07.2021 - 12.2021

Customer Care Representative

Senture
07.2020 - 09.2020

Certification - Phlebotomy

Our Time Is Now Technical College

High School Diploma - General Education

Amite County High School
Tatianna Seaberry