Tatiyana Cohen-Alston
Tarboro,NC
Summary
Proven Data Analyst with a track record of enhancing operational efficiency at Convergys Inc through advanced Excel and data visualization skills. Demonstrates exceptional accuracy, attention to detail, and the ability to manage high-stress situations. Increased customer loyalty through empathetic dispute resolution, showcasing strong independent work capabilities and problem-solving prowess.
Overview
8
8
years of professional experience
Work History
Data Entry Clerk
Alorica
Rocky Mount, NC
05.2020 - 08.2024
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Enhanced operational efficiency by suggesting and implementing improvements to data entry workflows.
- Contributed to customer satisfaction, resolving inquiries and issues with prompt data retrieval.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Data Analyst
Convergys Inc
Greenville, NC
03.2018 - 04.2020
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
Customer Service Representative
Family Dollar Stores Inc
Tarboro
08.2016 - 02.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Tarboro High School
Tarboro, NCSkills
- Data Entry
- Data accuracy
- Accuracy and Attention to Detail
- Fast Typing Speed
- File Management
- Independent worker
- Word Processing
- Filing and data archiving
- Office Administration
- Data Processing
- Proofreading
Timeline
Data Entry Clerk
Alorica
05.2020 - 08.2024
Data Analyst
Convergys Inc
03.2018 - 04.2020
Customer Service Representative
Family Dollar Stores Inc
08.2016 - 02.2018
Tarboro High School