PROFESSIONAL SUMMARY
Overview
Work History
Education
Skills
AWARDS
Timeline

Tatiyana Dockery

Zara
Decatur,GA
4
years of professional experience

Experienced in customer service, teamwork, leadership, and communication through retail positions. Committed to providing compassionate care and serving others.

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Work History

Sales Associate

5 Months
Zara | 03.2026 - Current
  • Assisted customers and operated cash registers to deliver exceptional customer service and enhance shopping experience.
  • Prepared and replenished merchandise to maintain organized sales floor and optimize product visibility.
  • Supported fitting room recovery and maintained store cleanliness to create visually appealing shopping environment.
  • Work collaboratively with team members to meet daily operational goals.

Customer Service Manager

10 Months
Roses Discount Store | 05.2025 - 03.2026
  • Supervised front-end operations and trained new employees to ensure efficient service delivery.
  • Addressed customer concerns to enhance shopping experience and foster customer loyalty.
  • Managed cash handling and performed register reconciliation to ensure accuracy and accountability.

Team Member

1 Year 10 Months
Culver's | 09.2022 - 07.2024
  • Delivered exceptional customer service in fast-paced environment, enhancing customer satisfaction.
  • Maintained cleanliness and supported training of new employees to foster team readiness.
  • Assisted in food preparation for timely service and adherence to quality standards.
  • Maintained cleanliness and organization of dining area to enhance customer experience.
  • Collaborated with team members to ensure efficient order fulfillment during peak hours.

Seasonal Team Member

1 Month
MOD Pizza | 06.2022 - 07.2022
  • Delivered friendly customer service while collaborating with team to enhance customer experience.
  • Delivered exceptional customer service, enhancing overall guest experience and satisfaction.
  • Operated kitchen equipment efficiently, ensuring food quality and safety standards were met consistently.
  • Collaborated with team members to streamline pizza preparation processes, improving workflow efficiency.

Education

Bachelor of Science - Exploratory Nursing

Georgia State University | Atlanta, GA | 08.2028

GPA: ATI TEAS Score: 84.7

High School Diploma

Riverside University High School | Milwaukee, WI | 05.2024
Relevant Coursework: Nursing Assistant Course, Medical Intervention, Human Body Systems

Skills

Sales techniques
Customer Service
Cash Handling
Teamwork
Communication
Organization
Attention to Detail
Time Management
Problem Solving
Leadership
Microsoft Office

AWARDS

National Honor Society, Martin Luther King Jr. Writing Contest Winner (2023)

Timeline

Sales Associate

Zara
03.2026 - CurrentRead More

Customer Service Manager

Roses Discount Store
05.2025 - 03.2026Read More

Team Member

Culver's
09.2022 - 07.2024Read More

Seasonal Team Member

MOD Pizza
06.2022 - 07.2022Read More

Riverside University High School

High School Diploma
Read More

Georgia State University

Bachelor of Science from Exploratory Nursing
Read More
Tatiyana Dockery