Hi, I’m
Tatiyana Simmons
Avon Park,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
years of professional experience
Work History
Hungry Howies Pizza & Subs
Assistant Manager
06.2023 - Current
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Hungry Howies Pizza & Subs
Delivery Driver
04.2023 - 06.2023
Job overview
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Truist Financial
Digital Support Specialist
02.2022 - 12.2022
Job overview
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored systems in operation and quickly troubleshot errors.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Communicated with clients to verify roots and causes of computer problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Utilized ticketing system to track customer requests and prioritize urgent needs
Florida Department of Corrections
Correctional Officer
09.2020 - 09.2021
Job overview
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Surterra Wellness
Cultivation Specialist
08.2019 - 09.2020
Job overview
- Trimmed unwanted materials off desirable flowers.
- Used hand tools to complete delicate work.
- Maintained safety practices and quality controls.
- Ran high-speed mold machines, grinders and cutters.
GC Services
Fraud Prevention Agent
06.2018 - 08.2019
Job overview
- Reviewed transactions and receipts to identify any suspicious activity.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Self-motivated, with a strong sense of personal responsibility.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
CareSync
Medical Transcriptionist
11.2016 - 06.2018
Job overview
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Recorded information using word processing, dictation and transcription software and equipment.
- Maintained security and privacy of records to protect patients and providers.
- Corrected grammar, spelling and syntax mistakes in medical records.
- Translated medical jargon into correct terminology.
- Transcribed and edited physician reports from dictation using scribe.
Taylor Food Mart
Cashier
06.2016 - 02.2017
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Sunshine Staffing Inc
Customer Service Representative
08.2015 - 09.2016
Job overview
- Receiving inbound and outbound correspondence
- Transferring and / or conferencing when needed
Fatt Daddy Trucking Inc
Secretary
08.2011 - 12.2015
Job overview
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Education
Florida Technical CollegeOrlando, FL
Certificate from Medical Billing And Coding
02.2024
Hardee Corrections AcademyBowling Green, FL
Diploma from Certified Corrections Officer
01.2021
Avon Park High SchoolAvon Park, FL
High School Diploma
06.2014
South Florida State CollegeAvon Park, FL
Diploma from Medical Administrative Specialist
05.2014
Skills
- Customer Relationship Management
- Critical Thinking
- Electronic Medical Record
- Quality Assurance Controls
- Data Gathering
- Training and Development
- Customer Support
- Document Quality
- Customer Retention
- Patient-Focused Care
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Assistant Manager
Hungry Howies Pizza & Subs
06.2023 - Current
Delivery Driver
Hungry Howies Pizza & Subs
04.2023 - 06.2023
Digital Support Specialist
Truist Financial
02.2022 - 12.2022
Correctional Officer
Florida Department of Corrections
09.2020 - 09.2021
Cultivation Specialist
Surterra Wellness
08.2019 - 09.2020
Fraud Prevention Agent
GC Services
06.2018 - 08.2019
Medical Transcriptionist
CareSync
11.2016 - 06.2018
Cashier
Taylor Food Mart
06.2016 - 02.2017
Customer Service Representative
Sunshine Staffing Inc
08.2015 - 09.2016
Secretary
Fatt Daddy Trucking Inc
08.2011 - 12.2015
Florida Technical College
Certificate from Medical Billing And Coding
Hardee Corrections Academy
Diploma from Certified Corrections Officer
Avon Park High School
High School Diploma
South Florida State College
Diploma from Medical Administrative Specialist
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