Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tatiyana Smith

Caledonia,MS

Summary

Customer service professional equipped to drive team success and operational efficiency. Proven track record in overseeing customer interactions and implementing best practices to maintain high service standards. Focused on fostering team collaboration and adapting to evolving client needs, with expertise in conflict resolution and performance management. Adept at managing high-volume environments, resolving complex issues, and implementing effective strategies. Known for reliability, leadership, and focus on achieving targets.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Call Center Supervisor

Help at Home
  • Completed on boarding process for new agents
  • Daily meetings to discuss the daily goal
  • Making sure all agents have the proper equipment to start
  • Meet with agents 1 on 1

CSR - Customer Service Representative

Valor Global
04.2023 - Current
  • Assist customers with applying for state benefits such ass, food stamps, Medicare/Medicaid, Rental Assistance etc etc
  • Conducted Interviews
  • Checked on assisting application statuses

Customer Service Representative

Maxim Healthcare Services
11.2021 - 11.2022
  • Answer calls within a timely manner using code calling
  • Assist customers with any questions about there account
  • Take payments for pass due accounts
  • Help customers set up payment plan

Delivery Driver

Postal Service
09.2020 - 10.2021
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.

Amazon Delivery Driver

Amazon.Inc
04.2019 - 08.2020
  • Sorted packages for delivery
  • Delivered packages to customer doorsteps and business offices.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Package Handler

FedEx Ground
08.2017 - 02.2019
  • Build pallets
  • Sort through pallets
  • Unload trucks

Front Counter Cashier

Taco Bell
02.2017 - 08.2017
  • Take customers order
  • Clean bathrooms
  • Make sure lobby is fully stocked with condiments
  • Also make sure lobby is clean

Education

Journey Medical Training
Tupelo MS
02-2024

High school diploma -

Westwood High School
Memphis, TN
05.2018

Skills

  • Cashiering
  • Typing
  • Load organization
  • Microsoft Windows
  • Working Independently
  • Valid Driver's License
  • Customer Service
  • Loading and unloading
  • Package Delivery and Pick-up
  • BLS/CPR
  • Venipunture and Capillary punctures
  • Time Management

    • Quality Assurance

    Call Monitoring

Certification

  • Phlebotomy Certificate
  • CPR Certification

Timeline

CSR - Customer Service Representative

Valor Global
04.2023 - Current

Customer Service Representative

Maxim Healthcare Services
11.2021 - 11.2022

Delivery Driver

Postal Service
09.2020 - 10.2021

Amazon Delivery Driver

Amazon.Inc
04.2019 - 08.2020

Package Handler

FedEx Ground
08.2017 - 02.2019

Front Counter Cashier

Taco Bell
02.2017 - 08.2017

High school diploma -

Westwood High School

Call Center Supervisor

Help at Home

Journey Medical Training

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Tatiyana Smith