Tatiyanna Barra
Kansas City,MO
Summary
Dynamic and empathetic professional with a proven track record at Elara Caring, excelling in patient care and customer service. Demonstrated ability to manage high-stress situations and enhance customer loyalty through effective problem-solving and compassionate communication. Skilled in data entry and maintaining confidentiality, contributing to a positive and supportive environment.
Overview
2
2
years of professional experience
Work History
CNA
Elara Caring
12.2021 - 02.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Customer Service Representative
Hyve
07.2020 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Nursing -
High School Diploma -
05.2021
Skills
- Patient Care
- Compassion and Empathy
- Bathing Assistance
- Feeding Assistance
- Dressing assistance
- Compassionate communication
- Maintaining confidentiality
- Preparing meals
- Reliable transportation
- Time Management
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Data Entry
- Computer Proficiency
- Call center experience
- Professional telephone demeanor
- Product Knowledge
- Customer Education
Timeline
CNA - Elara Caring
12.2021 - 02.2022
Customer Service Representative - Hyve
07.2020 - 12.2020
Metropolitan Community College - Nursing,
Rancho Dominguez Prepratory School - High School Diploma,
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