Tatiyauna Herndon
Jacksonville
Summary
Dynamic customer service professional with extensive experience at United Healthcare, excelling in insurance claims processing and customer relationship management. Proven ability to enhance customer satisfaction through effective communication and active learning. Skilled in time management and adept with technology, consistently driving improvements in service delivery and client engagement.
Overview
7
7
years of professional experience
Work History
Customer Service Rep
United Healthcare
08.2022 - Current
- Processed and handled insurance claims to ensure timely resolution and customer satisfaction
- Reviewed customer accounts, providing updates and information to enhance client understanding
- Assisted healthcare providers with submitting and tracking insurance claims
- Gathered and verified customer information to maintain accurate records and facilitate claim processing
Customer Service Rep
GC Services
Jacksonville
09.2019 - 06.2022
- Answered inbound calls and resolved customer inquiries promptly to enhance satisfaction
- Created engagement with customers regarding company products and services to drive interest
- Documented and analyzed customer feedback to inform improvements in customer experience
Education
High School Diploma -
William M. Raines High School
Jacksonville, FL05-2018
Some College (No Degree) - Medical assistant
Keiser University
Fort Lauderdale, FLSkills
- Customer service
- Customer relationship management
- Insurance claims processing
- CRM software
- Problem solving
- Time management
- Active learning
- Conflict resolution
- English language proficiency
Timeline
Customer Service Rep
United Healthcare
08.2022 - Current
Customer Service Rep
GC Services
09.2019 - 06.2022
High School Diploma -
William M. Raines High School
Some College (No Degree) - Medical assistant
Keiser University