Tatlena Ramsay
Altamonte Springs,FL
Summary
Proficient healthcare professional with 9 years experience in medical assisting and patient support. Expertise in care coordination, data entry, medical documentation, scheduling, and HIPAA compliance. Thrives in fast-paced environments, demonstrating strong organizational and communication skills. Seeking healthcare research role to utilize healthcare knowledge and documentation capabilities.
Overview
1
1
Certification
10
10
years of professional experience
Work History
CASE MANAGER
MIDWAY SPECIALTY CARE CENTER
04.2026 - Current
- Coordinated patient care plans with medical and mental health professionals.
- Assisted clients in accessing community resources and support services.
- Conducted intake assessments to determine client needs and eligibility for services.
- Facilitated communication between clients, families, and service providers.
- Documented case notes and maintained accurate client records in compliance with regulations.
- Maintained accurate case records and documentation according to agency guidelines.
- Maintained confidentiality and adhered to professional ethics and standards.
MEDICAL ASSISTANT
MIDWAY SPECIALTY CARE CENTER
11.2019 - 04.2026
- Supported providers in delivering high-quality patient care.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records and patient documentation.
- Administered medications and performed routine laboratory tests as needed.
- Administered injections, medications and treatments as directed by the physician.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Ensured confidentiality and HIPAA compliance in all patient interactions.
CUSTOMER SERVICE REPRESENTATIVE → CSR II → TEAM LEAD
24-7 Intouch
12.2016 - 05.2019
- Managed customer inquiries, resolving complex account issues to improve customer experience.
- Escalated and resolved customer concerns while maintaining service standards.
- Resolved customer complaints promptly and efficiently.
- Consistently met productivity and quality performance goals.
- Collaborated with team members to enhance service delivery, contributing to increased customer satisfaction.
- Trained and mentored new team members to ensure consistent service quality.
- Supported daily operations and workflow management.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Medical Assistant Diploma - Medical Assistant Training Program
American College For Medical Careers
Orlando, FL06-2016
Skills
- Case Management
- Care Coordination
- Referral Processing
- Patient Advocacy
- Medical Documentation
- EHR management
- HIPAA Compliance
- Records management
- Scheduling & Coordination
- Quality Assurance
- Data Entry
- Microsoft Office Suite
- Interdisciplinary Collaboration
- Problem Resolution
- Client Support
- Patient Communication
Certification
- Basic Life Support (BLS)
- Cardiopulmonary Resuscitation (CPR)
- HIPPA Compliance
Timeline
CASE MANAGER
MIDWAY SPECIALTY CARE CENTER
04.2026 - Current
MEDICAL ASSISTANT
MIDWAY SPECIALTY CARE CENTER
11.2019 - 04.2026
CUSTOMER SERVICE REPRESENTATIVE → CSR II → TEAM LEAD
24-7 Intouch
12.2016 - 05.2019
Medical Assistant Diploma - Medical Assistant Training Program
American College For Medical Careers