Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tatreuna Thornton

Alexander,AR

Summary

Diligent individual committed to excellence and driven by a passion for helping others. Dedicated to enhancing the care and development of those in need, with a focus on supporting students with special needs. Seeking an opportunity to apply an array of transferable skills while further developing professional knowledge.

Overview

7
7
years of professional experience

Work History

Special Education Paraprofessional

Rite of Passage
Alexander, USA
09.2024 - Current
  • Provide individualized support to students with special needs in classroom and therapeutic settings
  • Assist lead teachers in implementing lesson plans tailored to students' IEPs (Individualized Education Programs)
  • Document student progress and behavior, ensuring adherence to educational and behavioral goals

Coach Counselor

Rite of Passage
Alexander, USA
02.2022 - 09.2024
  • Fostered positive change for at-risk youth by assisting with skill development and behavioral interventions
  • Maintained detailed records, including forms, reports, logs, and incident reports
  • Supervised and observed the behavior of 10-20 residents to ensure a safe and supportive environment

Call Center Representative

MedEvolve
Little Rock, USA
09.2023 - 01.2024
  • Answered customer inquiries with empathy and professionalism, managing conflict resolution and payment processing
  • Addressed account information and resolved issues promptly and effectively

Customer Service Representative

Tata Consultancy Services (TCS)
Little Rock, USA
03.2020 - 12.2021
  • Maintained customer satisfaction through strategic problem-solving and consistent communication
  • Collected necessary customer information to ensure smooth service and accurate record-keeping

Cashier Team Lead

Firehouse Subs
Little Rock, USA
09.2017 - 03.2020
  • Ensured customer satisfaction through excellent service, loyalty program promotion, and cashier training

Education

Bachelor of Arts - Sociology

Philander Smith College
Little Rock, AR
05.2021

Associate of General Studies -

Shorter College
North Little Rock, AR
05.2019

High School Diploma -

Pine Bluff High School
Pine Bluff, AR
05.2012

Skills

  • Sales expertise
  • Research and Data Analysis
  • Adaptability
  • Customer support
  • Conflict resolution
  • Attentive and observant
  • Report writing
  • Life Skills Instructor
  • Day treatment professional
  • Medical Billing

References

  • Kaleah Watson, 501-551-3314
  • Jessica Boston, 662-588-6998
  • Kristi Kelly, 501-515-0389

Timeline

Special Education Paraprofessional

Rite of Passage
09.2024 - Current

Call Center Representative

MedEvolve
09.2023 - 01.2024

Coach Counselor

Rite of Passage
02.2022 - 09.2024

Customer Service Representative

Tata Consultancy Services (TCS)
03.2020 - 12.2021

Cashier Team Lead

Firehouse Subs
09.2017 - 03.2020

Bachelor of Arts - Sociology

Philander Smith College

Associate of General Studies -

Shorter College

High School Diploma -

Pine Bluff High School

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Tatreuna Thornton