Tattianna Smith
Jacksonville,FL
Overview
6
6
years of professional experience
Work History
Claims Support Specialist
Fetch Insurance
Remote
10.2021 - 05.2024
- Managed a high volume of customer inquiries daily, ensuring the efficient and timely resolution of concerns related to claims, billing, and policy coverage
- Guided clients through the claim submission process, clarifying the criteria for approvals and denials to facilitate understanding and compliance
- Maintained meticulous and confidential records of customer communications, consistently upholding industry compliance regulations
- Employed advanced conflict resolution techniques and effective interpersonal skills to deliver professional assistance to a diverse client base through phones, email, and chats.
Seasonal Customer Service Representative
Guidewell
Remote
09.2020 - 02.2021
- Maintained strict confidentiality of health information in compliance with privacy regulations, reinforcing data integrity and security protocols
- Resolved customer inquiries and requests promptly, following standard procedures to deliver consistent and high-quality service
- Provided expert customer support by identifying and escalating complex issues to appropriate departments, ensuring timely and effective resolution.
Front Desk Manager
Stretch Zone
10.2018 - 02.2020
- Oversaw front desk operations, providing a welcoming environment for visitors and coordinating appointment scheduling for clientele
- Ensured the upkeep of reception aesthetics and managed the inventory of office supplies to maintain a professional atmosphere
- Addressed client inquiries and resolved concerns with a focus on service excellence, utilizing telephone, email, and direct communication methods.
Education
High School Diploma -
AD COLLEGE
01.2015
Skills
- Insurance Knowledge
- Problem-Solving
- Data Entry
- Microsoft Office Suite
- Communication (Verbal and Written)
- Active Listening
- Detail Oriented
Timeline
Claims Support Specialist
Fetch Insurance
10.2021 - 05.2024
Seasonal Customer Service Representative
Guidewell
09.2020 - 02.2021
Front Desk Manager
Stretch Zone
10.2018 - 02.2020
High School Diploma -
AD COLLEGE