Tatum Beckwith
Aspen Dental
Woodlawn,TN
6
years of professional experience
Dynamic operations professional with extensive experience in managing diverse teams and optimizing workflow. Skilled in training, coaching, and fostering strong customer relationships to ensure satisfaction and compliance with industry standards.
Work History
Operations Manager
1 Year 10 Months- Streamlined operational processes to enhance patient flow and appointment scheduling efficiency.
- Implemented inventory management systems to optimize supply usage and reduce waste.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated daily operations, ensuring alignment with company policies and patient satisfaction goals.
- Monitored performance metrics to ensure adherence to operational targets and identify opportunities for enhancement.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Interacted well with patients to build connections and nurture relationships.
Store Manager
2 Years 4 Months- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Trained and mentored staff on customer service best practices to improve overall team performance.
- Analyzed sales data to identify trends, enabling informed decision-making for inventory replenishment.
- Coordinated staff schedules to optimize coverage during peak hours, ensuring efficient store operations.
- Managed inventory control, cash control, and store opening and closing procedure.
- Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
General Manager
1 Year 3 Months- Led operational strategy to enhance customer experience and retention.
- Oversaw daily operations to ensure alignment with organizational goals and standards.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Education
Cosmetology - Cosmetology
- Awarded Highest Retail Sales Per Guest
Skills
Operations management
Customer relationship management
Effective communication
Conflict resolution
Credit and collections
Customer management
Budget management
Organizational management
Financial oversight
Office administration
Revenue management
Clear oral/written communication
Timeline
Operations Manager
Aspen Dental
12.2024 - CurrentRead More
Store Manager
Nutrition Faktory
06.2022 - 10.2024Read More
General Manager
Fit4Life
06.2020 - 09.2021Read More
Aveda Institute
Cosmetology from Cosmetology
Read More