Tatum Brackett
Trenton,GA
Summary
Dedicated professional with a strong focus on customer service and issue resolution. Proven ability to create positive customer experiences and streamline processes in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Waitress
Pizza Hut
Trenton, Georgia
05.2020 - 04.2021
- Provided friendly and efficient service to customers in a fast-paced environment.
- Took customer orders accurately and processed payments using point-of-sale systems.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Collaborated with kitchen staff to ensure timely delivery of food items.
- Handled customer inquiries and resolved issues promptly and professionally.
- Maintained cleanliness and organization of dining area and service stations.
- Developed positive relationships with regular customers through friendly conversation.
Delivery Driver
DHL
Chattanooga, Tennessee
09.2018 - 05.2020
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Ensured timely deliveries by following designated routes and schedules.
- Communicated with dispatch to confirm delivery instructions and updates.
- Navigated routes with relevant map programs and GPS systems.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Collaborated with warehouse staff for efficient package retrieval and organization.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Handled merchandise in accordance with product handling standards.
Packing, Shipping, and Receiving Assembler
Gill Industries
Trenton, Georgia
05.2017 - 09.2018
- Inspected incoming materials for quality and ensured compliance with standards.
- Operated packing machinery for efficient product assembly and preparation.
- Collaborated with team members to streamline packing processes and improve efficiency.
- Assisted in training new employees on packing techniques and safety measures.
Front Line Cashier
MacDonalds
Trenton, Georgia
02.2015 - 03.2017
- Processed customer transactions accurately during busy shifts in fast-paced restaurant environment.
- Assisted customers with inquiries and recommendations on menu selections and special requests promptly.
- Collaborated with team members to ensure smooth service during peak hours.
- Resolved customer complaints professionally and ensured satisfaction with service.
- Executed opening and closing duties, including cash register management and counting money in register drawer.
- Maintained cleanliness of checkout area for a welcoming environment. of checkout area throughout shift.
Education
High School Diploma -
North Sand Mountain
Higdon, AL05-2017
Skills
- Customer service
- Point-of-sale systems
- Team collaboration
- Attention to detail
- Issue resolution
- Problem solving
- Hospitality and accommodation
- Decision-making
- Order processing
- Customer relationship management
Timeline
Waitress
Pizza Hut
05.2020 - 04.2021
Delivery Driver
DHL
09.2018 - 05.2020
Packing, Shipping, and Receiving Assembler
Gill Industries
05.2017 - 09.2018
Front Line Cashier
MacDonalds
02.2015 - 03.2017
High School Diploma -
North Sand Mountain