Tatum Brown
East Longmeadow,MA
Summary
Dedicated Veterinary Assistant with a proven track record at Goodell Vet Clinic, showcasing exceptional skills in diagnostic imaging and client communication. Excelled in enhancing patient care through surgical assistance and compassionate animal handling, while also fostering strong client relationships, achieving a notable increase in customer satisfaction. Demonstrated a positive and adaptable approach to learning and teamwork. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Veterinary Assistant
Goodell Vet Clinic
04.2021 - 11.2024
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Administered medications to animals in treatment and documented changes in condition.
- Provided customer support to clients, answering questions and addressing concerns.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Supported veterinary diagnostics, preparing samples for laboratory testing to aid in swift treatment planning.
Client Service Representative
Companion Pet Clinic
09.2020 - 11.2024
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
High School Diploma -
Paisley K-12 School
Paisley, OR06-2019
Skills
- Client Communication
- Cleaning and sanitizing
- Medication Administration
- Appointment Scheduling
- Sample Collection
- Euthanasia Assistance
- Vaccine administration
- Laboratory procedures
- Diagnostic Imaging
- Surgical Assistance
- Animal Handling
- Positive and willing to learn
Timeline
Veterinary Assistant
Goodell Vet Clinic
04.2021 - 11.2024
Client Service Representative
Companion Pet Clinic
09.2020 - 11.2024
High School Diploma -
Paisley K-12 School
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