Tatum Harrison
Neptune Beach,FL
Summary
Experienced Customer Care Professional brings 5+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigates customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Customer Care Representative/Supervisor
Coach
Jacksonville, FL
09.2020 - Current
- Managed high-level customer complaints and provide immediate resolution and disputes.
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
- Built sustainable relationships of trust through interactive communication via phone, email, or chat services.
- Logged call information and solutions provided into internal database.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
Publishing/Marketing Intern
The Publishing Room
Jacksonville, FL
06.2022 - 11.2022
- Curated specific social media marketing strategies for new authors.
- Posted content on social media and website weekly.
- Published blog articles for the company’s main website for topics relating to publishing, novel writing, marketing strategies, and social media.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Contributed to mock-ups, email campaigns, and social media content.
- Reviewed and edited stories by marking errors and presenting to writers.
Marketing Intern
Relovv
Los Angeles, CA
01.2019 - 04.2019
- Collaborated with team members to help expand marketing channels.
- Helped with planning and hosting of marketing events.
- Scheduled social media postings to advertise products and generate site traffic.
- Assisted in creating written, video and image content for marketing channels.
Education
Bachelor of Arts - English Language And Literature
University of North Florida
Jacksonville, FL 08.2018 - 12.2023
Master of Arts - English Composition And Rhetoric
University of North Florida
Jacksonville, FL 08.2022 - 08.2024
Skills
Office Administration
Copyediting
Social Media PlatformsComputer LiteracyCustomer Relationship Management
Documentation and reporting
Inbound Customer Service
Timeline
Master of Arts - English Composition And Rhetoric
University of North Florida
08.2022 - 08.2024
Publishing/Marketing Intern
The Publishing Room
06.2022 - 11.2022
Customer Care Representative/Supervisor
Coach
09.2020 - Current
Marketing Intern
Relovv
01.2019 - 04.2019
Bachelor of Arts - English Language And Literature
University of North Florida
08.2018 - 12.2023