Summary
Overview
Work History
Education
Skills
Timeline
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Tatum Harrison

Neptune Beach,FL

Summary

Experienced Customer Care Professional brings 5+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigates customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.

Overview

4
4
years of professional experience
7
7
years of post-secondary education

Work History

Customer Care Representative/Supervisor

Coach
Jacksonville, FL
09.2020 - Current
  • Managed high-level customer complaints and provide immediate resolution and disputes.
  • Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
  • Built sustainable relationships of trust through interactive communication via phone, email, or chat services.
  • Logged call information and solutions provided into internal database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Responded to customer needs through competent customer service and prompt problem-solving.

Publishing/Marketing Intern

The Publishing Room
Jacksonville, FL
06.2022 - 11.2022
  • Curated specific social media marketing strategies for new authors.
  • Posted content on social media and website weekly.
  • Published blog articles for the company’s main website for topics relating to publishing, novel writing, marketing strategies, and social media.
  • Researched interesting and relevant content to capture interest and improve site traffic.
  • Contributed to mock-ups, email campaigns, and social media content.
  • Reviewed and edited stories by marking errors and presenting to writers.

Marketing Intern

Relovv
Los Angeles, CA
01.2019 - 04.2019
  • Collaborated with team members to help expand marketing channels.
  • Helped with planning and hosting of marketing events.
  • Scheduled social media postings to advertise products and generate site traffic.
  • Assisted in creating written, video and image content for marketing channels.

Education

Bachelor of Arts - English Language And Literature

University of North Florida
Jacksonville, FL
08.2018 - 12.2023

Master of Arts - English Composition And Rhetoric

University of North Florida
Jacksonville, FL
08.2022 - 08.2024

Skills

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Timeline

Master of Arts - English Composition And Rhetoric

University of North Florida
08.2022 - 08.2024

Publishing/Marketing Intern

The Publishing Room
06.2022 - 11.2022

Customer Care Representative/Supervisor

Coach
09.2020 - Current

Marketing Intern

Relovv
01.2019 - 04.2019

Bachelor of Arts - English Language And Literature

University of North Florida
08.2018 - 12.2023

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