Astronomy I enjoy reading any book, magazine, website that has astronomy as a subject, Netflix and the like I always enjoy family time watching different shows, Exercise I try to make time every day to exercise some Even if it’s just walking a little bit, I carve a little bit out of every day for it
Joshua Warner
Coshocton,OH
Summary
Dynamic professional passionate about connecting with individuals and resolving complex challenges, particularly in the educational sector. Expertise in collaborating with dedicated educators to provide essential resources, fostering an environment where they can thrive and achieve their goals. Proven ability to manage and run various programs, demonstrating a commitment to continuous learning and proficiency in diverse IT skills. A results-oriented approach ensures that both educators and students benefit from tailored solutions that enhance the learning experience.
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution.
Overview
25
25
years of professional experience
Work History
Customer Care Representative/Supervisor
ITMMarketing
Coshocton, OH
05.2020 - Current
- Achieved effective resolution of customer complaints by deescalating hostile situations, contributing to improved customer satisfaction. Enhanced operational efficiency through experience with various software applications, including Salesforce and PureCloud. Fostered strong relationships with diverse organizations, such as SBA and Empire Today, by delivering exceptional service. Strengthened skills in patience and adaptability while pursuing an Associate's degree in IT/Business from COTC and working at ITM. Demonstrated ability to learn and apply new concepts quickly in dynamic environments.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided product information and support to enhance customer experience and satisfaction.
- Collaborated with team members to streamline processes for handling customer requests.
- Trained new representatives on best practices for customer care and service protocols.
- Led initiatives to improve response times, resulting in the possibility to increased customer retention rates.
Machine Operator
Express Packaging Inc
Newcomerstown, OH
04.2015 - 05.2020
- Achieved seamless operation of heavy machinery through effective leadership of production teams. Enhanced product quality by partnering with quality and maintenance departments to implement best practices. Drove improvements in machinery performance and team productivity.
- Operated and maintained production machinery to ensure optimal performance and safety compliance.
- Set up machine configurations based on production requirements, minimizing downtime and enhancing output efficiency.
- Monitored production processes, identifying and troubleshooting issues to maintain consistent product quality.
Owner
J Warner Contracting
Columbus, Ohio
03.2001 - 02.2014
- Achieved exceptional results in contract painting services. Enhanced aesthetics of homes, businesses, and hospitals through meticulous work. Cultivated strong relationships with builders and contractors, contributing to project success across Central Ohio.
- Developed and implemented project schedules to ensure timely completion of contracting services.
- Managed budgets, ensuring cost-effective allocation of resources for various projects.
- Supervised a team of contractors, providing training and guidance to enhance productivity.
- Cultivated client relationships, driving repeat business through exceptional service and communication.
- Streamlined operational processes, reducing project turnaround time and increasing efficiency.
- Negotiated contracts with suppliers, securing favorable terms and enhancing profitability margins.
- Conducted quality control inspections, ensuring adherence to industry standards and client specifications.
Education
GED -
Zanesville High School
01-1992
Associate's degree - Information Technologies
Central Area Technical School
Newark05-2024
Skills
- Computer Skills such as proficiency in Excel, Word, Outlook, Oracle, IE, SQLServer, Visual Server and more
- Leadership Qualities I have served roles as owner, supervisor, leader, serving such functions as payroll and setting hours
- Strong People Skills Assist frustrated people every day and can resolve conflicts and issues quickly and professionally with proven problem-solving skills
- CUSTOMER SERVICE
- DATA ENTRY
- COMPUTER SKILLS
- SALESFORCE
- CALL CENTER EXPERIENCE
- CALL CENTER OPERATIONS
- REMOTE WORK EXPERIENCE
- ORDER PROCESSING
Interests
Timeline
Customer Care Representative/Supervisor
ITMMarketing
05.2020 - Current
Machine Operator
Express Packaging Inc
04.2015 - 05.2020
Owner
J Warner Contracting
03.2001 - 02.2014
GED -
Zanesville High School
Associate's degree - Information Technologies
Central Area Technical School