Tatum O'Brien
Austin,TX
Summary
Dedicated customer service employee with over eight years' experience. Has been promoted to leadership and been made head of projects at various companies. Known for being a fast learner and responsible problem solver. Proficiency in Microsoft Office Suite, and has previous sales experience.
Overview
6
6
years of professional experience
Work History
Barista
Houndstooth Coffee
06.2021 - Current
- On-boarded and trained 5 new employees
- Organized and filed sales records using Microsoft Excel
- Placed at highest volume location because of efficiency and past managerial experience
- Covered last minute shift openings at home shops as well as other locations
- Utilized point-of-sale (POS) system to accurately process customer payments
- Cultivated strong rapport with regular customers, resulting in increased loyalty and repeat business
Bench Jeweler
Sasha Primak
03.2020 - 05.2021
- Creating hand made custom designed jewelry on per client basis
- Collaborate with team members on creating all products
- Moved from apprentice to main jeweler in multiple projects within first six months of employment
- Work was praised for being meticulous and completed quickly
- Commuted 1.5 hours to and from work daily
Manager
Bellmore Bean Cafe
09.2017 - 03.2020
- Coordinated and ran private parties as well as public town events
- Lead successful team of 7 junior baristas
- Organized employee schedule and facilitated monthly meetings
- Interviewed and trained potential new hires
- Worked 8 hour solo shifts 5 times a week
Education
Bachelors -
Farmingdale State College
Farmingdale, NY05.2018
Skills
- Communication
- Ability to Work Under Pressure
- Fast Learner
- Leadership
- Teamwork
- Customer Service
- Creativity
- Attention to Detail
Timeline
Barista
Houndstooth Coffee
06.2021 - Current
Bench Jeweler
Sasha Primak
03.2020 - 05.2021
Manager
Bellmore Bean Cafe
09.2017 - 03.2020
Bachelors -
Farmingdale State College
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