Tatum Quackenbush
Syracuse,NY
Summary
Dynamic customer service and peer support specialist with a strong background in sales and visual merchandising, as well as extensive experience in mental health field. Recognized for exceptional teamwork and natural leadership abilities, consistently fostering collaboration to achieve common goals. Proven problem-solver with a proactive approach, capable of addressing challenges independently while maintaining a positive and productive environment. Driven and motivated with consistent adaptability to many different workflows and systems.
Overview
6
6
years of professional experience
Work History
Youth Peer Specialist
Liberty Resources
Syracuse, NY
04.2024 - Current
- Evaluated program effectiveness by tracking client engagement levels over time.
- Developed rapport with diverse clients through active listening, empathy, and genuine connection.
- Maintained detailed case notes and documentation, ensuring accurate records of client progress and achievements.
- Contributed to the development of treatment plans for better mental health outcomes.
- Empowered clients by teaching them coping strategies and self-help techniques.
- Maintain case management as well as time management skills through scheduling clients and meetings
- Work in office to support clientele coming through intake process and understand community resources to provide any immediate additional support such as housing or food
Sales Floor Lead
Liquor City
Fayetteville, NY
04.2021 - Current
- Provided wine recommendations to customers and upsold partnered company products.
- Assisted visual merchandising teams and hand designed promotional displays and signs.
- Trained junior staff members in proven sales strategies and techniques.
- Cross-trained on different tasks to assist in various roles during employee absences or busy periods.
- Documented daily production data in company logs and databases.
Waitress
Red Lobster
East Syracuse, NY
09.2019 - 04.2020
- Wrote patrons' food orders on order slips, memorized orders, or entered orders into computers for transmittal to kitchen staff.
- Handled routine guest issues and special requests independently and escalated advanced issues to senior managers.
- Generated guest checks, processed payments and followed proper cash-handling procedures.
Head Hostess
Kelley's Restaurant
Syracuse, NY
04.2019 - 03.2020
- Maintained orderly flow of guests from reception area into dining room and informed customers of wait times.
- Observed dining room to monitor guest satisfaction and provided assistance when needed.
- Coordinated seating for party reservations and determined appropriate dates, times and party counts.
Education
Associate of Arts - Drawing And Painting, Minor in Psychology
Onondaga Community College
Syracuse, NY05.2023
Skills
- Interpersonal connections
- Sales
- Data entry
- Community Outreach
- Time management
- Team development
- Creativity
- Leadership experience
- Experience with multiple electronic data systems
- Resource navigation
- Adaptability
- Case management
Community Service
Teaching Assistant / Childcare for special needs children ages 6-8 (2yrs), Companion / Patient Care for the elderly (2yrs), Sunshine Horse Rescue Volunteer (4 months), Lunchroom Aide for Rescue Mission and St. Pauls Episcopal Church
Timeline
Youth Peer Specialist
Liberty Resources
04.2024 - Current
Sales Floor Lead
Liquor City
04.2021 - Current
Waitress
Red Lobster
09.2019 - 04.2020
Head Hostess
Kelley's Restaurant
04.2019 - 03.2020
Associate of Arts - Drawing And Painting, Minor in Psychology
Onondaga Community College