Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Tatyana Buchanan

Aberdeen,MS

Summary

Dynamic administrative professional with proven expertise at Barnes Crossing Hyundai Mazda, enhancing employee engagement through effective event coordination. Skilled in data entry and relationship building, I excel in fostering collaboration and communication, ensuring operational efficiency. Recognized for resolving conflicts with empathy, I bring strong organizational skills and adaptability to any team.

Professional administrative expert prepared to excel in coordinating office tasks and supporting operational efficiency. Background in managing schedules, organizing meetings, and optimizing workflows. Known for reliability and adaptability in dynamic environments, emphasizing communication and problem-solving skills.

Overview

8
years of professional experience
1
Certification

Work History

Barnes Crossing Hyundai Mazda

Administrative Assistant/ Coordinator
02.2023 - 03.2025

Job overview

  • Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
  • Established positive rapport among team members while ensuring all tasks were delegated appropriately.
  • Maintained vendor contract and licensing expiration data.
  • Served as a liaison between different departments within the organization, facilitating communication flow.
  • Assisted new employees with new-hire paperwork and reviewed for completeness.
  • Operated calculator, computer and other general office equipment and totaled checks, cash and credit cards from previous day.
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Completed bi-weekly payroll for Number employees.

Sanders Clinic For Women

Front Desk Medical Receptionist
12.2020 - 02.2023

Job overview

  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Completed clerical duties and tasks for clinic administration.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Obtained payments from patients and scanned identification and insurance cards.

Everise (WFH)

Customer Service Representative
12.2019 - 11.2020

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

House of Joy

Coordinator
08.2017 - 12.2019

Job overview

  • Fostered a positive environment where dialogue between staff members was encouraged enabling stronger collaboration within the team.
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Education

Itawamba Community College
Fulton, MS

Associate Of General Studies from Nursing

University Overview

  • Dean's List 2014-2016

Okolona High School
Okolona

High School Diploma from General Studies
05.2014

University Overview

  • Honor Roll All Year 2010-2014
  • Ranked in Top 25% of class
  • Completed AP course in Health Sciences and Communication

Skills

  • Scheduling and planning
  • Verbal communication
  • File organization
  • Data entry expertise
  • Document management
  • Calendar management
  • Time management
  • Attention to detail
  • Office administration
  • Microsoft Excel
  • Documentation and recordkeeping
  • Appointment scheduling
  • Data collection
  • Filing
  • Employee records management
  • Customer database systems
  • Telephone etiquette
  • Bookkeeping
  • Proficient in software
  • Microsoft Access
  • Report analysis
  • Problem-solving
  • Multitasking and organization
  • Excellent communication
  • Organizational skills
  • Active listening
  • Adaptability and flexibility
  • Decision-making
  • Relationship building
  • Team building
  • Self motivation
  • Coaching and mentoring
  • Interpersonal skills
  • Analytical thinking
  • Conflict resolution
  • Recruitment and hiring
  • Goal setting

Certification

CPR certification

Timeline

Administrative Assistant/ Coordinator
Barnes Crossing Hyundai Mazda
02.2023 - 03.2025
Front Desk Medical Receptionist
Sanders Clinic For Women
12.2020 - 02.2023
Customer Service Representative
Everise (WFH)
12.2019 - 11.2020
Coordinator
House of Joy
08.2017 - 12.2019
Itawamba Community College
Associate Of General Studies from Nursing
Okolona High School
High School Diploma from General Studies
Tatyana Buchanan