Hi, I’m
Tatyana Ezell
New Houlka,MS
Summary
Detail-oriented and driven, the goal is to utilize medical billing and coding expertise to ensure precise claims processing, optimize revenue efficiency, and make valuable contributions to seamless healthcare operations. With a keen eye for accuracy and a strong commitment to efficiency, dedicated to maximizing revenue for healthcare organizations by ensuring error-free billing and coding practices. By leveraging expertise in this field, strive to play a vital role in maintaining the financial health of healthcare facilities while supporting the delivery of high-quality patient care.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
years of professional experience
Work History
Big Brothers Big Sisters
Customer Service Representative
10.2018 - 01.2020
Job overview
- Documented activity in customer accounts in an accurate manner and ensured confidentiality
- Entered customer account data and communicated in a clear and concise manner
- Identified customer needs, provided resolutions to problems, and followed established procedures
- Interacted with customers via inbound and outbound calls to answer inquiries and to provide assistance
David’s One Stop
Cashier
08.2016 - 09.2017
Job overview
- Processed customer transactions efficiently and accurately, handling cash, credit, and debit card payments
- Provided excellent customer service by greeting customers, addressing inquiries, and resolving issues in a timely manner
- Managed inventory levels, restocked shelves, and ensured the cleanliness and organization of the sales floor and counter areas
- Assisted with daily opening and closing procedures, including balancing cash registers and preparing bank deposits
- Monitored fuel pumps, conducted routine maintenance checks, and reported any issues to the management
- Promoted special offers and loyalty programs to increase sales and enhance customer retention
- Followed all safety protocols and maintained a secure environment for both customers and staff
Education
Ultimate Medical Academy
Associate of Science Degree from Medical Billing and Coding
01.2025
University Overview
Fully accredited, accelerated program providing instruction in medical billing and ICD-10, CPT and HCPCS coding for diseases, surgeries and medical procedures. Program content includes electronic health record (EHR) systems, accounting methods, and processes for preparing and submitting healthcare claims. Research, professional writing, critical thinking and communications skills are emphasized throughout the program.
Skills
- MS Excel
- MS Word
- MS PowerPoint
- Written and verbal communication
- Critical thinking skills
- Attention to detail
- Following directions
- Independent thinker – requires minimal supervision
- Customer service
- Problem-solving
- Adaptability and flexibility
- Active listening
Proficiencies
- MS Excel
- MS Word
- MS PowerPoint
Key Qualifications
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
Languages
English
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Big Brothers Big Sisters
10.2018 - 01.2020
Cashier
David’s One Stop
08.2016 - 09.2017
Ultimate Medical Academy
Associate of Science Degree from Medical Billing and Coding
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