Tatyana Flowers
Houston,TX
Summary
Proactive goal oriented professional with a proven track record at many jobs, excelling in crisis intervention and conflict resolution. Recognized for enhancing safety through detailed report writing, superior customer service, and exceptional communication. Adept at building relationships and managing high-stress situations, ensuring a welcoming environment for all.
Overview
7
7
years of professional experience
Work History
Security Officer
City Security
Houston, TX
01.2024 - 10.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Dispatcher
Eco Park 2
Houston, TX
07.2022 - 07.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of up to 14 vehicles at once.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Organized transportation routes.
- Managed driver schedules to optimize route efficiency and fuel usage.
- Handled customer questions and managed complaints effectively.
- Maintained comprehensive records of dispatch information.
Online Personal Shopper
Walmart
Houston, TX
05.2021 - 06.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
- Participated in team meetings and staff training sessions.
Cold Food Preparation Worker
United Airlines
Houston, TX
12.2019 - 01.2020
- Packaged food efficiently for timely distribution.
- Enhanced skills in maintaining calmness under extreme conditions.
- Ensured timely and accurate placement of food on modules for flights within temperature-controlled environments.
- Coordinated food preparation and placement for flights, upholding temperature compliance standards.
Wheelchair Agent
Huntleigh USA
Houston, TX
02.2018 - 07.2019
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
- Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Supported airline operations by promptly responding to gate assignment changes and adapting to schedule adjustments.
- Liaised with airline agents to check-in passengers, change tickets, rebook itineraries and fulfill special requests.
- Effectively communicated pertinent information regarding wheelchair users'' needs to relevant airline personnel, ensuring proper accommodations were made available on flights.
Dietary Aide/ Cook/ Activities Assistant
Focused Care at Humble
Houston, TX
08.2017 - 03.2018
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Enhanced patient meal satisfaction by providing personalized meal options within dietary constraints.
- Organized and led morning stretch activities for patients.
- Organized weekly activities including bingo, mall visits, and grocery shopping.
Education
High School Diploma -
Summercreek High School
14000 Weckford Blvd, Houston, TX 7704405.2017
Skills
- Report writing
- Security guard license
- Detail-oriented
- Superior customer service
- Complex Problem-solving
- Relationship building and management
- Conflict de-escalation
- Conflict resolution techniques
- Crisis intervention training
- First aid and CPR certified
- Workplace safety
Timeline
Security Officer
City Security
01.2024 - 10.2024
Dispatcher
Eco Park 2
07.2022 - 07.2023
Online Personal Shopper
Walmart
05.2021 - 06.2022
Cold Food Preparation Worker
United Airlines
12.2019 - 01.2020
Wheelchair Agent
Huntleigh USA
02.2018 - 07.2019
Dietary Aide/ Cook/ Activities Assistant
Focused Care at Humble
08.2017 - 03.2018
High School Diploma -
Summercreek High School