Tatyana Gibbs
Middletown,OH
Summary
Driven professional with a proven track record at Cornerstone Brands, enhancing customer satisfaction and increasing productivity through streamlined processes. Expert in workplace safety and efficient organization, demonstrating exceptional problem-solving abilities and teamwork. Skilled in warehouse operations and inventory control, consistently achieving and surpassing goals.
Overview
7
7
years of professional experience
Work History
Returns Processor
Cornerstone Brands
Monroe, OH
03.2021
- Unloaded, inspected, and stored damaged and returned products.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
- Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
- Trained new hires on return processing procedures, fostering a supportive learning environment that ensured consistent performance standards across the team.
- Conducted regular audits of returns inventory to identify discrepancies, initiating corrective actions when necessary.
- Conducted thorough investigations of disputed returns claims, working closely with customer service representatives to resolve disputes fairly and efficiently.
- Increased productivity through streamlined processes and system efficiency.
- Provided documentation and calculations to support inventory distribution decisions.
- Streamlined returns process for quicker resolution, implementing a systematic approach to handling returned items.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Adhered to company safety guidelines to minimize warehouse accidents.
Shift Leader
Auntie Anne's Pretzels
11.2022 - Current
Inventory Control Specialist
Kohls Distribution Center
08.2017 - 08.2020
Education
Associates - HVAC/R
Fortis College
Centerville, Oh06.2012
Skills
- Workplace Safety
- Shipping and receiving
- Efficient organization
- Warehouse Operations
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Computer Skills
- Material Knowledge
- Power Tools Operation
- Machine Operation
- Precision measuring
- Sheet Metal Fabrication
- Job Planning
- Welding Techniques
- HVAC Installation
Timeline
Shift Leader
Auntie Anne's Pretzels
11.2022 - Current
Returns Processor
Cornerstone Brands
03.2021
Inventory Control Specialist
Kohls Distribution Center
08.2017 - 08.2020
Associates - HVAC/R
Fortis College