Tatyana Gomez
Glen Spey,USA
Summary
To obtain a position in an environment that offers an opportunity for professional development and allows the opportunity to utilize my skill set.
Overview
14
14
years of professional experience
1
1
Certification
Work History
WIC Nutrition Assistant
Sun River Health
Monticello, NY
03.2024 - Current
- Issues Farmers' Market benefits to participants
- Maintains training log and accumulates adequate number of continuing education credits annually
- Correctly identifies and promotes the primary WIC services (nutrition education, breastfeeding promotion and support), referrals to health and social services and the WIC food packages.
- Verifies and documents calibration of anthropometric equipment and hematology log.
- Successfully conducts all duties of the WIC Clerk as needed including but not limited to scheduling, orientation, VOC's and verification and completion of income eligibility
- Comprehends all policies related to role including participant centered services, income, nutritionist assistant competencies, anthrompometry and hematology.
- Provides excellent customer service using participant centered techniques such as introducing self and role, explaining what to expect during the appointment and greeting participants by name.
- Accurately obtains the height and weight measurements and hemoglobin values for all WIC eligible participants and follows the required procedures.
- Participates in nutrition and breastfeeding promotion and outreach activites
- Complies with local agency, WIC program and sponsoring agency written policies and protocols related to professionalism, absenteeism, integrity and other work ethics.
- Ensures notes in management systems are timely, legible, accurate and professional in nature.
- Works collaboratively with Qualified Nutritionist and accurately articulates information based on participant needs, interest and concerns
- Balances multiple responsibilities including administrative tasks, WIC certifications, assisting with reports data and clinic flow
- Participates in site inventory process
- Responds to management direction and program changes.
WIC Clerk
WIC by Sun River Health
Monticello, NY
07.2023 - 03.2024
- Maintains a positive work atmosphere by communicating in a manner that promotes inclusion, continuous improvement, cooperation and understanding with participants, coworkers and supervisors. Follows and responds to management direction.
- Maintain customer and employee confidence and protects WIC operations by keeping information confidential.
- Assigns and explains all appointments to participants, providing and reviewing appropriate forms required for appointments, including physical presence of family members.
- Establishes continuity of care by thoroughly documenting in a clear and concise manner any incidents or explanations needed in NYWIC
- Ability to manage clerical duties including answering phones, responding to messages and inquiries, scheduling appointments with accuracy, providing reminder calls and follows up on missed appointments.
- Reviews Rights and Responsibilities with participants at certification and uses short script for other appointments
- Provides and follows up on referrals to health and social services and documents in participant record
- Familiarity and utilization of available resources such as the NYWIC library, policies, helpdesk, scripts, complaints and vendor forms and NYWIC training guide
- Comprehends program policies including participant centered services, income, WIC certification overview, transfers and offering the opportunity to register to vote
- Maintains training log accumulating required number of continuing education credits annually
- Accurately screens and processes participants based on income, residency and category
- Provides additional program information on such topics as WIC benefits and the Farmers' Market Nutrition Program
- Clearly communicates and conducts program orientation, including explaining program benefits, issues eWIC cards, assists with set up of WIC2Go and provides list of approved vendors.
- Ensures notes and entries in management systems are timely, legible, accurate and professional in nature
- Is able to provide explanation to participants in unusual cases, such as foster children, custody issues or when further documentation is required.
- Actively participates and is responsive to changing needs of daily clinic function and flow
Stock team lead
Healthmax pharmacy
Brooklyn, NY
09.2018 - 06.2022
- Supported and completed execution of all shipments received
- Supervised and executed pricing in a timely manner
- Ensured the was priced correctly for daily promotions including window and visual changes
- Ensured proactive teamwork with daily agendas and tasks
- Organized stockroom to provide easy navigation
- Cooperated with fellow visual merchandisers to roll-out new merchandise as well as strategically moving merchandise around the sales floor to help maximize sales
Pharmacy Technician
59th Street Pharmacy
Brooklyn, NY
12.2019 - 08.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
Sales Manager
Sprint by Imobile
Bronx, NY
11.2014 - 08.2018
- Provided solutions that boosted productivity & efficiency across the company
- Quickly identified problem areas and implemented effective solutions to over achieve store quotas
- Led weekly status conference goals with solutions to company's objectives
- Monitored work and sales procedures to assure on time delivery
- Coached staff on current promotions, sales tactics, objectives and bundling promos to over achieve goals
- Established standardized processes of operations for all new hires
- Motivated region and district by exceeding sales quotas
Verizon authorized dealer/Team Lead
Viva Movil by Jennifer Lopez
Queens, NY
06.2011 - 11.2014
- Effectively balance personal sales and profitability goals, associate sales, coaching, and the management of the business
- Engaging and educating customers through product demonstration based on their needs
- Coached staff on current promotions, sales tactics, objectives, and bundling promos to over achieve goals
- Quickly identified problem areas & implemented effective solutions to over archive store goals
- Responsible for managing inventory levels, including identification of needs, ordering, receiving, auditing and managing inventory aging
- Auditing daily and weekly sales invoices and customer contracts for accuracy
Sales consultant/keyholder
Verizon Wireless
Queens, NY
06.2011 - 09.2014
- Build a loyal customer base by creating long-term relationships
- Assist and solve customers with customer issues/escalations
- Complete and maintain daily sales goals
- Conduct day to day operations of opening/closing procedures
- Coached and developed fellow teammates and new hires
- Conduct inventory count and spot checks, and merchandising
Office Assistant/Customer service
Roxi Baby Productions
Queens, NY
07.2011 - 08.2012
- Assist and process customer's orders
- Designed and created company's templates and literature
- Maintain all customer accounts via Excel
- Assisted with customer issues/problem solving
- Streamlined process to shorten fulfillment and delivery time
Cash 4 Gold Associates
Brooklyn, NY
08.2010 - 08.2012
- Verified quality of gold
- Controlled all cash transactions
- Greeted customers upon entrance
- Assisted with the company marketing team and building awareness
- Completed transactions to satisfy customer's needs and meet company's standards
Education
GED And Job Training Course -
Opportunities For A Better Tomorrow
Brooklyn, NY2008
Skills
- Health Promotion
- Written and verbal communication
- Meal distribution
- Nutrition counseling
- Telephone and E-mail Communication
- Family Assistance
- Resource Planning
- Presentation Skills
- Multitasking Abilities
- Problem-solving abilities
- Time Management
Certification
BLS Certification
Timeline
WIC Nutrition Assistant
Sun River Health
03.2024 - Current
WIC Clerk
WIC by Sun River Health
07.2023 - 03.2024
Pharmacy Technician
59th Street Pharmacy
12.2019 - 08.2020
Stock team lead
Healthmax pharmacy
09.2018 - 06.2022
Sales Manager
Sprint by Imobile
11.2014 - 08.2018
Office Assistant/Customer service
Roxi Baby Productions
07.2011 - 08.2012
Verizon authorized dealer/Team Lead
Viva Movil by Jennifer Lopez
06.2011 - 11.2014
Sales consultant/keyholder
Verizon Wireless
06.2011 - 09.2014
Cash 4 Gold Associates
08.2010 - 08.2012
GED And Job Training Course -
Opportunities For A Better Tomorrow