Summary
Overview
Work History
Education
Skills
Timeline
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Tatyana Harris

Manchester,CT

Summary

Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

7
7
years of professional experience

Work History

Lead Supervisor

Compass Group USA
04.2022 - Current
  • Improved team efficiency by streamlining processes and implementing new workflows.
  • Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.
  • Increased project completion rates by prioritizing tasks and effectively delegating responsibilities to team members.
  • Ensured smooth daily operations by addressing unforeseen challenges promptly and proactively.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Call Center Representative

Prospect Memorial Hospital
01.2019 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Central Monitoring Lead

Trinity Health Of New England
09.2020 - 07.2021
  • Enhanced data quality by implementing standardized monitoring practices and procedures.
  • Streamlined workflow processes for increased efficiency in central monitoring tasks.
  • Developed comprehensive training materials to improve staff competencies and performance.
  • Increased team productivity by providing ongoing support, guidance, and mentorship to junior staff members.

Nutrition Assistant

Prospect Memorial Hospital
07.2016 - 01.2019
  • Improved client nutrition by developing personalized meal plans and dietary recommendations.
  • Increased patient satisfaction through attentive service and timely delivery of meals.
  • Collaborated with dietitians to ensure optimal nutrition for patients with specific dietary needs.
  • Supported overall hospital goals by consistently meeting departmental performance metrics for quality and efficiency.
  • Promoted a positive dining experience for all clients by addressing concerns and providing prompt resolutions.

Education

Associate of Science -

Manchester Community College
Manchester, CT

Skills

  • Ethical Conduct
  • Staff Training
  • Resource Allocation
  • Problem Solving
  • Time Management
  • Strategic Planning
  • Customer Service
  • Team Management
  • Data Analysis

Timeline

Lead Supervisor

Compass Group USA
04.2022 - Current

Central Monitoring Lead

Trinity Health Of New England
09.2020 - 07.2021

Call Center Representative

Prospect Memorial Hospital
01.2019 - Current

Nutrition Assistant

Prospect Memorial Hospital
07.2016 - 01.2019

Associate of Science -

Manchester Community College

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Tatyana Harris