Tatyana Harrison
Hernando,MS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Specialist/Contract Manager
Green Mountain Technology
07.2021 - 02.2023
- Maintaining a positive, empathetic, and professional attitude toward customers always
- Responding promptly to customer inquiries
- Acknowledging and resolving customer complaints
- Processing orders, forms, applications, and requests
- Ensure customer satisfaction and provide professional customer support
- Walking customers through basic troubleshooting or setup processes
- Open new customer accounts
- Refer issues and questions to managers if necessary
- Prepare products and customer reports by gathering data collected during customer interactions
- Familiar with the software used to connect with customers and gather their information.
Procurement Specialist
Memphis International Airport
12.2019 - 03.2021
- Purchased goods, materials, components, or services in line with specified cost, quality, and delivery targets
- Ensured continuous supply of required goods and materials and communicated any supply problems which may pose a risk or impact on business operations
- Monitored market trends, competitor strategies and market suppliers
- Researched and evaluated areas of opportunity and reduced costs where possible.
Transportation Manager
FRED'S, Inc
02.2019 - 08.2019
- Collaborated daily with the supply chain team and supplier base to create holistic solutions to serve internal and external customers; monitors and tracks the accurate timing of deliveries
- Provided strategic leadership to identify operational improvements in areas such as route optimization, carrier selection, backhauls, and trailer loading
- Ensured data provided by vendors and 3rd party providers are timely and accurate
- Leveraged chargeback processes to identify and address vendor deficiencies; analyzed carrier and vendor performance data to identify service issues and make improvement recommendations
- Created and maintained detailed daily, weekly, and monthly reports to track KPIs
- Worked closely with the supply chain team on aged partial orders; provided constant communication with field personnel regarding order statuses
- Spearheaded the ongoing evaluation of preferred work methods to identify opportunities for improvement and to increase productivity; assisted in new hire training
- Developed business relationships with suppliers/vendors and customers
- Utilized automated inventory reconciliation processes that included JDA and WDM
- Triaged customer service between stores and customers
- Directed the allocations of materials, supplies and finished product
- Presented performance data to team management
- Stayed current on advances in logistics technology and incorporated new technologies into procedure.
Inventory Control Manager
TATYANA HARRISON, Fred's Inc
12.2014 - 02.2019
- Managed inventory control for TATYANA HARRISON, Fred's Inc
- Identified items as coming from or belonging to the customer, kept those items segregated from other production materials/tools and maintained control of customer inventory.
Education
High School Diploma -
Srednya Shkola#22 - Gorlovka
UkraineSkills
- Data Entry
- Report Creation
- Administrative Support
- Negotiation
- Freight
- Sales
- Adaptability
- Management
- Good communication skills
- Customer Relations
- Product and service solutions
- Problem-solving abilities
Accomplishments
Certified Personal Trainer
Languages
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Certification
Certified Personal Trainer
Timeline
Customer Service Specialist/Contract Manager
Green Mountain Technology
07.2021 - 02.2023
Procurement Specialist
Memphis International Airport
12.2019 - 03.2021
Transportation Manager
FRED'S, Inc
02.2019 - 08.2019
Inventory Control Manager
TATYANA HARRISON, Fred's Inc
12.2014 - 02.2019
High School Diploma -
Srednya Shkola#22 - Gorlovka
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