Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
Work History
Legal Negotiator
Beyond Finance
06.2024 - 10.2024
Achieved successful debt settlements by establishing strong rapport with clients and creditors.
Answered over 90 client communications per day via telephone, email and web chat.
Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions, or payment plans.
Patient Intake Coordinator
Trustmark Companies
08.2023 - 04.2024
Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
Verified eligibility and compliance with authorization requirements for service providers.
Evaluated clinical criteria for approval or denial of services requiring pre-authorization.
Patient Care Advocate
Florida Blue
08.2021 - 07.2023
Improved billing accuracy by implementing streamlined invoicing process.
Made contact with insurance carriers to discuss policies and individual patient benefits.
Communicated with insurance providers to resolve denied claims and resubmitted.
Prepared billing correspondence and maintained database to organize billing information.
Enrollment Specialist
Select Quote
08.2020 - 05.2021
Updated patient records with accurate, current insurance policy information.
Managed 80-100 high-volume insurance verifications call inbound within pressured timeframes for productive medical operations.
Implemented open enrollment system to streamline benefits processes for employees.
Education
High School Diploma -
United Christian Academy
Houston, TX
05.2018
Skills
Active Learning
Persuasion techniques
Building rapport
Trust building
Case Management
Documentation oversight
Medical Billing
Data Verification
Timeline
Legal Negotiator
Beyond Finance
06.2024 - 10.2024
Patient Intake Coordinator
Trustmark Companies
08.2023 - 04.2024
Patient Care Advocate
Florida Blue
08.2021 - 07.2023
Enrollment Specialist
Select Quote
08.2020 - 05.2021
High School Diploma -
United Christian Academy
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