Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tatyana Moss

Macon,Georgia

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Emergency Road Service Dispatcher

GEICO
Macon, GA
09.2021 - 07.2022
  • Assisted customers with road side assistance, such as tows, lockouts, tire changes, fuel deliveries
  • Scheduled appointments for future services to assure every situation was solved.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Coordinated repairs to vehicles to maintain fleet operations.
  • Directed information to appropriate departments.
  • Worked with customers to understand needs and provide excellent service.
  • Resolved problems, improved operations and provided exceptional service.
  • Responded to over 60 daily caller requests with information about assistance and timeframes.
  • Acted as first point of contact and set appointments for prospective clients.

Retail Sales Associate

Ross Dress For Less
Marietta, GA
05.2019 - 08.2020


  • Worked as a cashier to ensure fast and friendly service.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.
  • Issued receipts and processed refunds, credits or exchanges.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers and helped with product questions, selections and purchases.

Education

Bachelor Of Science - Criminal Justice

Middle Georgia State University
Macon, GA

North Springs High School
Atlanta, GA
05.2018

Skills

  • Dispatch Recordkeeping
  • Call Center Software
  • Scheduling and Coordinating
  • Customer Service
  • Communication
  • Team Work

Timeline

Emergency Road Service Dispatcher

GEICO
09.2021 - 07.2022

Retail Sales Associate

Ross Dress For Less
05.2019 - 08.2020

Bachelor Of Science - Criminal Justice

Middle Georgia State University

North Springs High School

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Tatyana Moss