Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tatyana Smith

Shelton

Summary

Diligent professional exhibiting strong work ethic and outstanding communication skills, experienced as School Bus Monitor at All Star Transportation. Demonstrated expertise in ensuring student safety and assisting special needs passengers, while efficiently managing time and upholding cleanliness standards. Devoted to cultivating positive relationships and elevating overall service quality.

Overview

2
2
years of professional experience

Work History

School Bus Monitor

All Star Transportation
03.2025 - Current
  • Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
  • Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
  • Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.
  • Worked with bus driver and parents to meet specialized needs of passengers.
  • Enforced State safety guidelines for passenger transportation to keep children safe and driver free of distraction.
  • Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
  • Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
  • Communicated with bus drivers, contractors and schools regarding route changes.
  • Assisted juvenile passengers in crossing roadway safely.
  • Supervised and assisted special-needs passengers, offering individual adult attention during transport.

Cashier

Wendy’s
09.2023 - 11.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

Certificate - Medical Office Administration

Martinsburg College
Martinsburg, WV

Skills

  • Strong work ethic
  • Respectfulness
  • Patience and empathy
  • Child supervision
  • Bus evacuation drills
  • Verbal communication
  • Incident reporting
  • De-escalation techniques
  • Student safety
  • Special needs support
  • Disability awareness
  • Visual monitoring
  • Teamwork
  • Time management
  • Reliability
  • Calm under pressure
  • Health and safety
  • Student supervision
  • Appointment setting
  • Follow-up skills
  • Managing patient records
  • Customer service
  • Strong communication skills
  • HIPAA compliance
  • Electronic health records
  • Office procedures
  • Payment processing
  • Appointment coordination

Timeline

School Bus Monitor

All Star Transportation
03.2025 - Current

Cashier

Wendy’s
09.2023 - 11.2023

Certificate - Medical Office Administration

Martinsburg College

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