Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tatyana Taylor

Farmingville

Summary

I am driven and personable. Would like to obtain a position that utilizes my best skills.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Performance Radiator
Bohemia, NY
12.2023 - 04.2026
  • Provided exceptional customer support via phone, email, and in-person interactions.
  • Organized and dispatched orders for delivery on a daily basis.
  • Packaged & delivery for Fed Ex.
  • Assured satisfaction and insurance with each auto part that was ordered.

Customer Service Representative

Patriots Energy Solutions
Bay Shore, NY
12.2020 - 03.2021
  • Provided exceptional customer support via phone, and email.
  • Maintained detailed records, important data, ensuring a proper follow up and resolutions of issues.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • CRM & Microsoft.
  • We had quarterly customer service meetings to review performance and set goals for improvement.
  • Created employees Identification for employment.
  • Improved resolutions with effectiveness, problem solving such as customer complaints.

Restaurant Waiter

Olive Garden Restaurant
Bay Shore, NY
06.2017 - 11.2017
  • Delivered exceptional customer service in fast-paced environment.
  • Cashier
  • Food Runner
  • Mixologist
  • Trained new team members on service protocols.
  • Busser and maintained a clean and organized for the best guest experience.
  • Hostess.

Customer Service Representative

Star Toyota
Queens, NY
01.2014 - 02.2016
  • Provided exceptional customer service support.
  • Utilized CRM software to track customer interactions and service requests accurately.
  • Answered phone calls and addressed each issue.
  • Keyholder for vehicles.
  • Maintained detailed records of customer interactions.
  • Improved resolution with effective problem solving for customer complaints.

Education

Master of Arts -

Brentwood Suffolk Community College
Brentwood, NY

High School Diploma -

Central Islip Senior Highschool
Central Islip, NY
06.2010

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer Relations
  • Computers
  • Proficient in MS, CRM, Excell
  • Bilingual
  • Sales Expertise
  • Restaurant Services
  • Problem Solving Abilities
  • Payment processing
  • Professional telephone demeanor
  • Call center operations

Timeline

Customer Service Representative

Performance Radiator
12.2023 - 04.2026

Customer Service Representative

Patriots Energy Solutions
12.2020 - 03.2021

Restaurant Waiter

Olive Garden Restaurant
06.2017 - 11.2017

Customer Service Representative

Star Toyota
01.2014 - 02.2016

Master of Arts -

Brentwood Suffolk Community College

High School Diploma -

Central Islip Senior Highschool