TATYANA THOMPSON
Riverview,FL
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
3
3
years of professional experience
Work History
Account Manager
Dell Technologies
05.2021 - Current
- Serve as the main point of contact for clients, addressing their needs and resolving any issues that may arise
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Exceed sales quotas consistently, achieving over 100% of target each quarter
- Collaborate with cross-functional teams to develop and execute strategic account plans
- Identify opportunities for upselling and cross-selling to maximize client value
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Beauty Manager
Victoria's Secret
08.2021 - 07.2022
- Led a team of beauty associates, providing guidance and support to ensure exceptional customer service
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Increased client retention rates through effective communication strategies, follow-up appointment scheduling, and targeted promotions for loyal customers.
- Developed and executed successful promotional events, driving increased sales and client loyalty.
- Managed inventory effectively, ensuring adequate stock levels to meet customer demands.
- Resolved customer complaints professionally and efficiently, maintaining high levels of customer satisfaction.
- Created visually appealing merchandising displays that showcased featured products effectively promoting them among customers.
Education
Bachelor's -
University of Central Florida
Orlando, FL12.2020
Skills
- Teamwork and Collaboration
- Attention to Detail
- Customer Service
- Customer Satisfaction
- Upselling
Timeline
Beauty Manager
Victoria's Secret
08.2021 - 07.2022
Account Manager
Dell Technologies
05.2021 - Current
Bachelor's -
University of Central Florida
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