Tatyana Underwood
Austintown
Summary
Dynamic customer service professional with extensive experience at Orkin Pest Control, adept at enhancing client satisfaction through effective communication and tailored solutions. Proven ability to resolve inquiries promptly and maintain accurate records, while leveraging strong customer relations skills to foster loyalty and retention.
Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
Orkin Pest Control
01.2024 - Current
- Assisted customers in identifying pest issues and recommending appropriate treatment plans.
- Resolved customer inquiries and concerns promptly to enhance satisfaction levels.
- Maintained accurate records of customer interactions and service requests in database systems.
- Collaborated with technicians to ensure timely service delivery and effective pest control solutions.
Supervisor
Bath & Body Works
03.2021 - 11.2023
- Supervised daily operations to ensure team adherence to safety protocols and operational standards.
- Trained new employees on effective workflow practices and equipment usage for improved efficiency.
- Coordinated schedules and task assignments to optimize team performance and meet production goals.
- Monitored inventory levels, facilitating timely restocking to prevent disruptions in operations.
Banker Teller 3
Woodforest Bank
06.2017 - 01.2020
- Managed customer accounts, ensuring accuracy and compliance with banking policies.
- Facilitated loan applications, guiding clients through documentation and approval processes.
- Trained new staff on operational procedures and customer service protocols.
- Developed and implemented strategies to enhance client satisfaction and retention rates.
Education
High School Diploma -
Labrae High School
Warren, OH05-2011
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
Timeline
Customer Service Specialist
Orkin Pest Control
01.2024 - Current
Supervisor
Bath & Body Works
03.2021 - 11.2023
Banker Teller 3
Woodforest Bank
06.2017 - 01.2020
High School Diploma -
Labrae High School