Tatyana Ventrella
Coos County Family Dental Clinic
Shelburne,NH
9
years of professional experience
Dynamic Scheduling Coordinator at Coos County Family Dental Clinic with a strong work ethic and problem-solving skills. Enhanced patient satisfaction through efficient appointment management and streamlined processes, reducing wait times significantly. Proficient in data entry and patient scheduling, fostering effective communication between teams to optimize operational efficiency.
Work History
Scheduling Coordinator
1 Year- Assisted with patient scheduling to improve appointment flow and minimize wait times.
- Collaborated with dental staff to synchronize schedules and guarantee resource availability.
- Supported implementation of electronic scheduling system to boost efficiency in appointment management.
- Helped train new staff on scheduling protocols and clinic software usage.
- Developed procedures for handling cancellations and rescheduling efficiently.
- Monitored appointment metrics, identifying trends to improve patient access and satisfaction.
- Facilitated communication between patients and dental teams to address scheduling inquiries promptly.
- Led initiatives to streamline scheduling processes, resulting in improved operational consistency.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
- Improved resource allocation by regularly reviewing staff skills, availability, and workload distribution.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
Guest Services Coordinator and Auditor
7 Years 4 Months- Coordinated guest services operations, ensuring seamless check-in and check-out processes.
- Developed and implemented training programs for new staff on customer service protocols.
- Resolved guest inquiries and complaints efficiently, enhancing overall satisfaction levels.
- Monitored service quality, identifying areas for improvement in guest interactions.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness.
- Managed scheduling of front desk staff to optimize coverage during peak hours.
- Analyzed guest feedback to drive improvements in service delivery and operational efficiency.
- Led initiatives aimed at enhancing the guest experience through strategic enhancements in services offered.
- Gave information about area attractions and provided directions.
- Booked appointments, accepted payments, and answered guest questions.
- Trained junior team members in customer service strategies and property policies.
- Confirmed arrival and departure times for guests.
- Resolved complaints regarding housekeeping and room service.
- Kept abreast of industry trends by participating in professional development opportunities, applying best practices to daily operations for continuous improvement.
- Developed strong relationships with local businesses to offer exclusive discounts and promotions for hotel guests.
- Collaborated with team members to deliver exceptional customer service consistently across all departments.
- Managed reservation system, optimizing room availability and minimizing overbooking instances.
- Provided prompt responses to guest inquiries, demonstrating excellent communication skills and professionalism.
- Increased repeat bookings through proactive outreach efforts targeting previous guests with personalized offers.
- Handled sensitive situations discreetly while maintaining utmost respect for guest privacy concerns.
- Conducted regular audits of inventory, ensuring adequate supplies were available at all times for guest amenities.
- Updated room and service information on company website.
Education
Alternative Degree - Social Work Undergrad
Skills
Problem-solving
Strong work ethic
Data entry
Office management
Patient scheduling
Patient registration
Call screening
Confidentiality requirements
Referral coordination
Mail handling
Insurance verification
Interpersonal relationships
Additional Information
I currently live in New Hampshire and will be relocating back to the Champaign Urbana area.I have lived there for many years,and have family there as well as strong community ties. I will do whatever is needed to be a,contributing team member and take on any projects.
At the Dental Clinic,I also manage a mini food pantry which has helped many people.
Timeline
Scheduling Coordinator
Coos County Family Dental Clinic
08.2025 - CurrentRead More
Guest Services Coordinator and Auditor
Lafayette Hotels
08.2017 - 12.2024Read More
Green Wisdom School of Botanical Medicine
Alternative Degree from Social Work Undergrad
Read More