Filevine
Hi, I’m
Tatyanna Dawson
Conway,SC
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Customer Service Representative and Administrative Assistant bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate that’s successful at managing multiple priorities with a positive attitude.
Overview
8
years of professional experience
Work History
Bell Legal GroupGeorgetown
Case Manager
01.2024 - 07.2024
Job overview
- Managed case management software and tools, such as Filevine, SimplyConvert, PowerBi, and Vinesign.
- Coordinated all aspects of 450-700 clients' cases, including communication with all parties involved.
- Prepared and mailed legal documents to clients, such as agreements (retainer fee, authority to file and HIPAA)
- Managed case documentation, organized, and maintained files to ensure information is easily accessible for attorneys and staff.
- Assisted in the development of case strategies by gathering and analyzing relevant information and evidence.
- Facilitated communication between clients and attorneys, providing case updates and ensuring clients' questions and concerns are addressed.
- Implemented and ensured that technology is effectively utilized to enhance case organization and efficiency.
- Assisted attorneys in collecting information, such as employment, medical, military, and other records.
- Monitored client progress through regular follow-up contacts.
- Maintained client databases and filing systems, including hard copy and electronic files.
- Answered phone calls, responded to inquiries and directed calls accordingly.
- Greeted clients upon their arrival at the office and provided assistance throughout their visit.
- Managed and updated contact database for large number of clients.
- Maintained accurate records of customer interactions for future reference.
Provost Marshal's OfficeCamp Lejeune
Security Assistant
07.2023 - 08.2023
Job overview
- Issued access cards to authorized personnel to monitor access points
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority
- Investigated suspicious activities and persons to maintain security
- Acted as a deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in a safe environment
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Performed research to collect and record industry data
- Managed phone and email correspondence and handled incoming and outgoing mail
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Updated account information to maintain customer records.
D2 Government SolutionsCamp Lejeune
Customer Service Representative
08.2021 - 03.2023
Job overview
- Provided information to supervisor, coworkers and subordinates by telephone, in written form, e-mail, or in person
- Provided customer service to ensure all questions have been answered and the customers’ needs were met
- Developing constructive and cooperative working relationships with others and maintaining them overtime
- Analyzing information and evaluating results to choose the best solution and solve problems
- Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
- Translating or explaining what information means and how it can be used
- Entering, transcribing, recording, storing, or maintaining information in written and electronic form
- Reviewing position risk sensitivity levels as full assistant to the Personnel Security Specialist
- Performed administrative tasks associated with the authorization and issuance of the PIV card, a standardized identification badge designed to increase security related with physical access to Federal facilities and networks and logical access to computer systems
- Route mail to correct destinations
- Reviewed applicant's data ensuring that the submitted information matches the demographic data and that all required information has been provided.
Money ManagementJacksonville
Administrative Assistant
07.2016 - 12.2021
Job overview
- Answered telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Greeted visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Created, maintained, and entered information into databases
- Used computers for various applications, such as database management or word processing
- Operated office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Operated electronic mail systems and coordinate the flow of information, internally or with other organizations
- Scheduled and confirm appointments for clients, customers, or supervisors
- Maintained scheduling and event calendars
- Composed, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports
- Learned to operate new office technologies as they are developed and implemented
- Provided services to customers, such as order placement or account information.
Marine Corps Community ServiceCamp Lejeune
Sales Associate
04.2018 - 06.2019
Job overview
- Responsible for meeting all personal and department sales goals
- Assisted the Sales and Experience Managers in execution of corporate service programs, promotions, and other events
- Completed all sales and return transactions using the point-of-sale system
- Assisted and serves customers with location, selection, and purchase of merchandise with an emphasis on courtesy
- Responsible for merchandising, display and appearance of assigned area(s)
- Ensures items are properly marked
- Checked merchandise, rings sales on cash register, receives payments, makes change, bags or wraps merchandise and completes related sales records
- Responsible for assigned change fund
- Assists in inventories, ensures proper accountability and security of assigned area(s)
- Performed general housekeeping duties such as cleaning or dusting fixtures and merchandise
- Understood and articulated all MCX value stories, programs, and promotions
- Recognized the core values and mission of the Marine Corps Exchange (MCX).
Education
Lenoir Community CollegeKinston, NC
Medical Office Administration from Medical Billing & Coding
12-2024
Richlands High SchoolRichlands, NC
High School Diploma
06.2016
Skills
- Type 45 WPM
- Active Listening
- Adaptability
- Team Player
- Time Management
- Conflict Management
- Credit Card Payment Processing
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Stocking & Replenishing
- Medical Terminology Knowledge
- Office Equipment Proficiency
- Money Handling Abilities
- Clerical Support
- Data Entry Documentation
- Employee Training
- Speaking
- Case Management
- Problem-Solving
- Fast Learner
- Confidentiality
- Relationship Building
- Quality Control
- Task Prioritization
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeInternshipContract WorkWork Location
RemoteOn-SiteHybridImportant To Me
Work-life balanceCompany CultureWork from home optionCareer advancementFlexible work hoursPersonal development programsHealthcare benefitsPaid sick leavePaid time off401k matchTeam Building / Company RetreatsStock Options / Equity / Profit SharingSoftware
ADP
Microsoft Word
Microsoft Outlook
Microsoft Power Bi
Vinesign
Simply Convert
Timeline
Case Manager
Bell Legal Group
01.2024 - 07.2024
Security Assistant
Provost Marshal's Office
07.2023 - 08.2023
Customer Service Representative
D2 Government Solutions
08.2021 - 03.2023
Sales Associate
Marine Corps Community Service
04.2018 - 06.2019
Administrative Assistant
Money Management
07.2016 - 12.2021
Lenoir Community College
Medical Office Administration from Medical Billing & Coding
Richlands High School
High School Diploma
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