Tatyanna Gonzalez
Lewistown,PA
Summary
Systematic Administrative Assistant with over five years of experience in fast-paced settings and clerical work. Experience in managing administrative teams and delegating tasks to accomplish operational goals, exemplary performance of organizational leadership, methodical and highly organized with impeccable prioritization and planning abilities. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations.
Overview
3
3
years of professional experience
Work History
Attendant / Waitstaff
Texas Roadhouse
State College, PA
01.2020 - 03.2020
- Devised strategies and roadmaps to support company vision and value, leveraging networking and referrals.
- Trained and developed new staff in products, selling techniques, and company procedures.
- Continually sought methods for improving daily operations and communication with guests for increased efficiency, resulting in increased sales and customer retention over span of three months.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates
- Demonstrated respect, friendliness and willingness to help wherever needed
Assistant Event Coordinator / Maitre D'
Centre Hills Country Club
State College, PA
03.2019 - 01.2020
- Facilitated timely delivery of special projects and events to meet organizational and departmental objectives.
- Gathered feedback from clients to assess event success and unearth potential opportunities for growth and improvement, fostering repeat business.
- Trained incoming staff on restaurant's practices, culture, preparations, and procedures to maximize job satisfaction and productivity.
Waitstaff / Table Service
Boulevard BBQ
Lewistown, PA
08.2018 - 12.2018
- Determined optimal variation of and resource allocation to media outlets by analyzing consumer data to meet company's advertising goals.
- Improved and applied social media and marketing strategies to increase patronage via Facebook, Instagram, and word of mouth.
Receptionist / Lead Hostess
The Federal Taphouse
State College, PA
12.2017 - 08.2018
- Conducted onboarding training, mentoring, training, and overseeing all new host staff in office policies and performance standards.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
Administrative Assistant
Allstate Insurance
Bellefonte, PA
10.2017 - 06.2018
- Utilized multi-line phone system, handling client correspondence and maintaining of organized office and case-specific paper and digital files for easy tracking and retrieval.
- Sought out clientele through networking, generating lists of prospective clients, while simultaneously developing marketing strategies to compete with other insurance companies.
- Interviewed and spent ample time with prospective clients to obtain data about their resources and needs, explaining features, advantages, or disadvantages of policies to customize insurance programs to suit individual customers.
- Developed and updated spreadsheets and databases to track, analyze, and report performance and sales data.
Education
Bachelor of Science - Criminology
Colorado State University
Fort Collins, CO06.2023
Skills
- Networking and Relationship Building
- Public and Media Relations
- Brand Development
- Marketing Analytics
- Social Media Management
- Organizational Development
- Scheduling and Calendar Management
- MS Suites Proficiency
- IOS Proficiency
- Troubleshooting and Diagnostics
Languages
- Spanish (fluent)
- English (fluent)
- French (intermediate)
Timeline
Attendant / Waitstaff
Texas Roadhouse
01.2020 - 03.2020
Assistant Event Coordinator / Maitre D'
Centre Hills Country Club
03.2019 - 01.2020
Waitstaff / Table Service
Boulevard BBQ
08.2018 - 12.2018
Receptionist / Lead Hostess
The Federal Taphouse
12.2017 - 08.2018
Administrative Assistant
Allstate Insurance
10.2017 - 06.2018
Bachelor of Science - Criminology
Colorado State University
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