Tatyanna Hopkins
Dallas,TX
Summary
Motivated healthcare support professional adept at enhancing patient satisfaction through effective communication and problem resolution. Recognized for maintaining high call-quality scores and identifying trends to improve service workflows, demonstrating a commitment to exceptional patient care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
3SG Virtual
Dallas, USA
08.2020 - Current
- Handled escalated calls, resolving complex customer requests to enhance overall satisfaction.
- Resolved customer inquiries and concerns with professionalism.
- Implemented communication strategies to improve customer satisfaction.
- Managed high-volume call periods while maintaining accuracy and professionalism.
- Collaborated with team members, streamlining service processes to enhance efficiency and effectiveness.
- Utilized CRM software to track customer issues and ensure timely follow-up.
- Identified recurring customer concerns, reporting trends to management for improved service workflows.
Patient Care Tech / Dialysis Technician
Innovative Renal Care
DeSoto, USA
11.2025 - 02.2026
- Administered dialysis treatments while monitoring equipment to ensure patient safety.
- Performed and documented vital signs to monitor patient health status.
- Documented pre- and post-dialysis weights.
- Collected blood samples from patients for laboratory analysis.
- Verified patient identities and greeted them to ensure comfort and trust.
- Responded to patient service issues.
Patient Care Technician
Reunion Rehabilitation Hospital
Plano, USA
08.2025 - 11.2025
- Monitored and documented vital signs to ensure timely intervention.
- Provided personal care and ensured a safe environment for patient well-being.
- Provided support for daily living tasks such as bathing, dressing, and meal preparation.
- Maintained accurate electronic health records to support patient care continuity.
- Implemented infection control measures.
- Verified patient identification and updated logs.
Advanced Care Technician / Phlebotomist
Medical City Dallas Hospital
Dallas, USA
10.2024 - 07.2025
- Collected blood samples to support accurate diagnostic testing.
- Performed EKGs and documented results to support diagnostic evaluations.
- Monitored patient conditions and reported changes to nursing staff to ensure timely interventions.
- Collaborated with nurses and providers on patient care tasks to enhance clinical workflow efficiency.
- Supported wound care procedures by preparing materials and maintaining a sterile environment.
- Delivered compassionate support to patients during procedures, facilitating comfort and alleviating anxiety.
- Compiled and organized patient charts, confirming all forms and reports were current and accurate.
- Managed phone communications and relayed messages to ensure timely information flow.
- Ensured exam rooms and equipment were cleaned, stocked, and ready for patient use.
Education
High School Diploma -
Duncanville High School
Duncanville, TX05-2014
Skills
- Customer relations
- Call management
- Relationship building
- Problem resolution
- De-escalation techniques
- Active listening
- Conflict resolution
- Strong organization
- Critical thinking
- Computer proficiency
- Database management
- Report generation
Certification
- Certified Phlebotomy Technician
- Certified Nursing Assistant
- Licensed Life and Health Insurance Agent
Timeline
Patient Care Tech / Dialysis Technician
Innovative Renal Care
11.2025 - 02.2026
Patient Care Technician
Reunion Rehabilitation Hospital
08.2025 - 11.2025
Advanced Care Technician / Phlebotomist
Medical City Dallas Hospital
10.2024 - 07.2025
Customer Service Representative
3SG Virtual
08.2020 - Current
High School Diploma -
Duncanville High School