Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Tatyna Chavez Cisneros

Loveland,CO

Summary

A highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, multi-tasking, and devoted to giving every customer a positive and memorable experience. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience

Work History

Hostess

The Slate
08.2023 - Current
  • Used cash registers and credit card machines to cash out customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Administrative Assistant

RTI Wealth Management
10.2021 - 05.2023
  • Answered phone calls and emails to provide information and excellent customer service
  • Inventoried and ordered supplies for office
  • Scheduled appointments, meetings, and events for advisors.
  • Responded to customer issues to help resolve them quickly
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Created and maintained databases to track and record customer data.
  • Maintained confidence and discretion when handling sensitive information

Hostess

Cafe Athens
06.2021 - 08.2022
  • Greeted incoming guests to escort them to assigned dining areas and present menus
  • Greeted guests and gathered information to seat groups or place them on the waitlist
  • Built positive relationships with other front-of-house and kitchen staff
  • Supported serving staff, food runners, and bussers to keep the dining room presentable and ready for guests
  • Monitored dining area to assess server capacity and estimate wait times
  • Accommodated guests with children and special needs to promote a comfortable dining experience
  • Resolved customer service and food-related issues to maintain guest satisfaction
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations
  • Cleaned tables and chairs to prepare the dining area for the next customers.

Server

Sugar Valley Estates
12.2019 - 05.2021
  • Took orders and delivered requested items with excellent customer service
  • Assisted with Training new staff
  • Cleaned and prepared the dining room in between meals
  • Made to properly clean and sanitize the dining room
  • Monitored food and beverages to satisfy elderly needs
  • Displayed enthusiasm and knowledge about the kitchen's menu and products
  • Made sure all procedures during and after the food service were done promptly
  • Help the elderly take out the trash on designated days
  • Participated in activities with patrons during and off of shift.

Education

Associate of Arts: Business -

AIMS Community College- In Progress

High School Diploma -

Loveland High School
Loveland, CO
05.2021

Skills

  • Problem Solving
  • Professional and Mature
  • Relationship Building
  • Data Entry
  • Critical Thinking
  • Appointment Scheduling
  • Redtail CRM System Proficiency
  • Microsoft Office Suite

Additional Information

Social Welfare Missions - Tanzania (July 2019, July 2022)


July 2019. Traveled to Geita, Tanzania and the greater Lake Victoria Region to volunteer in serving local communities. Volunteered at an all girls high school and provided class room support to high school aged girls in the areas of History and Speech and Debate. Additionally volunteered as part of a team to teach sustainability skills. Taught villagers how to make bricks and mason cook stoves to reduce the consumption of firewood for cooking. Also taught students how to make paper beads that could be used in jewelry making that would be sold at market.


July 2022. Traveled to Geita, Tanzania and the greater Lake Victoria Region to volunteer in serving local communities. Volunteered at an all girls high school discussing and learning about needs for feminine hygiene. Additionally had the opportunity to volunteer with a well drilling team and was part of the survey team operating survey equipment to locate areas where wells could be drilled. This project allowed me to travel to 5 different villages to conduct surveys as well as be part of a drilling team that successfully drilled a well to be used for agriculture while at the same time providing training to local individuals to operate the equipment.

Timeline

Hostess

The Slate
08.2023 - Current

Administrative Assistant

RTI Wealth Management
10.2021 - 05.2023

Hostess

Cafe Athens
06.2021 - 08.2022

Server

Sugar Valley Estates
12.2019 - 05.2021

Associate of Arts: Business -

AIMS Community College- In Progress

High School Diploma -

Loveland High School
Tatyna Chavez Cisneros